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SearchCIO.com eBook: Unlock Outsourcing Potential and Change
by SearchCIO.com
May 04, 2009
- (Free Research) The key to unlocking outsourcing potential lies in targeting the right projects, choosing your suppliers wisely and then managing them with an eye on economic conditions at that global site. Here's a step-by-step plan for optimizing savings.
(EBOOK)
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Study Pinpoints Areas of Growth for After-Market Maintenance/Repair/Overhaul Intiaitives
by SAP AG
January 23, 2009
- (Free Research) This study talks about top three trends such as outsourcing MRO, aging aircraft and lean impacting the MRO segment.
(WHITE PAPER)
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Pocket eGuide - Writing an SLA: Expert Checklist on What to Include in an Outsourcing Contract
by AT&T Corp
October 30, 2009
- (Free Research) In this E-Guide, independent security expert Shon Harris reviews SLAs, their purpose, and recommended requirements. Also included is a 14 point checklist which outlines core items that must be understood, communicated and agreed upon before signing a contract with any MSSP. Read on to learn more about writing a solid SLA.
(EGUIDE)
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Outsourcing backup: Questions to ask your vendor
by 3X Systems
November 09, 2009
- (Free Research) How does outsourcing fit into your business strategy? Outsourcing your backup data can be a convenient and reliable method of handling backups — if you select the right vendor and ask the right questions. This podcast covers some of the questions you should ask any potential vendor before you sign on the dotted line.
(PODCAST)
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Managing Operator Networks as an Outsourcing Service
by Alcatel-Lucent
November 13, 2009
- (Free Research) Communications service providers are increasingly looking at vendors as partners to help them provide a new generation of managed services. This new trend has advantages for customers, service providers, and vendors that have the expertise on staff to handle increasingly complex network services. Read this eGuide to learn more.
(EGUIDE)
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Back Office Outsourcing and Investment Reporting - A Guide for Investment Advisors
by Advent Software, Inc
January 2006
- (Free Research) In investment reporting, customers expect detailed reports of irreproachable accuracy, delivered with no delay or excuses. This whitepaper will serve as as a guide for Investment Advisors.
(WHITE PAPER)
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Allied Solutions Moves IP Telephony System to CDW Data Center
by CDW Corporation
September 2009
- (Free Research) As part of a larger outsourcing project, Allied Solutions decided to outsource their IP Telephony infrastructure to take advantage of the stability, security, and redundancy that a data center could offer. To achieve this goal, they turned to CDW’s Hosting and Managed Services solutions.
(CASE STUDY)
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How Outsourcing Drives Business Process Improvements
by CompuCom Systems, Inc.
June 2009
- (Free Research) More than ever, business and IT must collaborate to meet current business realities. Significantly, CIOs must map out long-term strategies that address business plans over the next three to five years, with the delivery of high-quality IT services as a key element of strategic planning. Read this white paper to learn more.
(WHITE PAPER)
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Standardize Systems for Audit Readiness and Improved Stability
by Tripwire, Inc.
December 2009
- (Free Research) Sitel, Inc is a global provider of business process outsourcing (BPO). They needed to establish audit readiness and compliance across multiple regulatory standards and at the same time develop multi-tier change and configuration controls. Read this brief paper to learn how Tripwire was able to help Sitel meet all their needs and more.
(CASE STUDY)
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The Future Carrier Network: Adopting New Outsourcing Business Models
by Alcatel-Lucent
November 2008
- (Free Research) This paper is meant to help operators embrace a new strategy for differentiating and competing successfully in a market characterized by flux.
(WHITE PAPER)
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CIO Decisions Ezine Vol. 2
by CIO Decisions
September 2008
- (Free Research) Outsourcing is the quest to offload either commodity or very specialized activities, so that staff can focus on work that truly adds value to the business.
(EZINE)
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Five IT Trends that Reduce Cost AND Improve Web Performance
by Gomez
August 2009
- (Free Research) Hear from Forrester Research experts to learn about 5 key business and technology trends that are enabling companies to reduce costs AND ensure web application performance.
(WEBCAST)
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Improve Operational Performance by Visualizing and Analyzing Relevant KPI and KPD Metrics: Support Continuous Improvement with Value Stream Management and Operational Intelligence
by myDIALS Inc.
November 2009
- (Free Research) This paper outlines the use of Key Performance Indicators (KPI metrics) together with associated Key Performance Drivers (KPD metrics) within the context of value stream management to support continuous operational performance improvement.
(WHITE PAPER)
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E-Guide: Compliance and Risk Management Strategy
by Ounce Labs, an IBM Company
September 2009
- (Free Research) CIOs are increasingly approaching information management responsibilities with a risk management lens. This eGuide will look at how to take a strategic approach to risk management and compliance and mitigate operational risks of outsourcing services. Plus, how to define risks, core assets, and establish acceptable levels of risk will be discussed.
(EGUIDE)
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HCL Insurance BPO Services Transforms Its Mainframe Environment to Reduce Costs by 75% and Improve Service Performance
by Micro Focus, Ltd
October 2009
- (Free Research) Following a Business Process Outsourcing agreement for the administration of Life and Pension products, HCL Insurance BPO Services, undertook a full analysis of the inherited infrastructure. A risk was identified with the third party mainframe used to host its CAPSIL insurance application.
(CASE STUDY)
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Enable Project-Centric Manufacturing with Business Software
by IFS
June 2008
- (Free Research) Project-centric manufacturing business models that involve outsourcing and short product lifecycles expose manufacturers to a number of risks they were not vulnerable to previously.
(WHITE PAPER)
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Pocket eGuide - Stretching the Security Dollar: 4 Necessary Questions for your Managed Services Provider
by AT&T Corp
October 2009
- (Free Research) The idea of using a managed security services provider (MSSP) to stretch your security dollar may sound appealing. MSSPs bring enterprise-class security into the midmarket price range. However, there are several important security issues to consider before diving in head first. Read this E-Guide to learn more about these security issues.
(EGUIDE)
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Taking Control of Your Business: Growing Profitably in the Professional Services Market
by SAP AG
January 2006
- (Free Research) This paper details how professional services firms can grow and thrive in a difficult market by enhancing project visibility, maximizing resource utilization, improving operational efficiency, and successfully acquiring more customers.
(WHITE PAPER)
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Podcast: Managing third-party compliance
by IBM
July 2009
- (Free Research) Listen to this podcast, featuring Richard Mackey, for tips on managing third-party risk, specifically for compliance. Learn how to choose the right partners and ensure they apply the same standards as your organization when securing your assets.
(PODCAST)
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Enhanced Caching of Static Flash Video: Smoothing Popularity Based Traffic Bursts
by Blue Coat
October 2009
- (Free Research) The proliferation of user-generated content and video sharing sites has made for a constant source of new material. However, the bandwidth demands of such media often congest WAN links. One approach is to just block flash video. This technical brief presents an alternate approach that can allow video and business critical applications to co-exist.
(TECHNICAL ARTICLE)
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Supply Chain Cost-Cutting Strategies
by SAP AG
August 2009
- (Free Research) Maintain operational efficiency while cutting supply chain costs with new approaches, technologies, and methodologies. Third party logistics providers, radio frequency identification rentals, and attribute-based demand planning can help you reduce supply chain costs and boost customer satisfaction.
(WHITE PAPER)
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E-book: Key trends in SAP managed hosting environments - is your provider keeping pace?
by Freudenberg IT
December 2009
- (Free Research) In this e-book, learn more about key trends affecting SAP managed hosting environments. Find out how the emergence of cloud computing is impacting the managed hosting market. Learn more about virtualization and find out important considerations when assessing managed hosting providers.
(EBOOK)
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Top 10 Reasons to Outsource
by Everyone.net
December 2009
- (Free Research) Read this white paper today and learn how outsourcing your email service can increase employee productivity, reduce costs and improve the overall experience for your employees, vendors and customers.
(WHITE PAPER)
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Service Delivery Innovation: Creating Client Value and Enhancing Profitability
by SAP AG
January 2007
- (Free Research) This paper reviews the forces that affect the professional services market today, defines and explains the main pillars of service delivery innovation, and reviews the benefits firms derive from service delivery innovation.
(WHITE PAPER)
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Supply Chain Collaboration: The Key to Success in a Global Economy
by SAP AG
January 2007
- (Free Research) Learn how you can transform traditional supply chains from linear, sequential processes into adaptive supply chain networks.
(WHITE PAPER)
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