Bpo Service Quality Plan - Outsourcing Guide Results for Bpo Service Quality Plan
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HCL Insurance BPO Services Transforms Its Mainframe Environment to Reduce Costs by 75% and Improve Service Performance
by Micro Focus, Ltd
October 27, 2009
- (Free Research) Following a Business Process Outsourcing agreement for the administration of Life and Pension products, HCL Insurance BPO Services, undertook a full analysis of the inherited infrastructure. A risk was identified with the third party mainframe used to host its CAPSIL insurance application.
(CASE STUDY)
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Standardize Systems for Audit Readiness and Improved Stability
by Tripwire, Inc.
December 10, 2009
- (Free Research) Sitel, Inc is a global provider of business process outsourcing (BPO). They needed to establish audit readiness and compliance across multiple regulatory standards and at the same time develop multi-tier change and configuration controls. Read this brief paper to learn how Tripwire was able to help Sitel meet all their needs and more.
(CASE STUDY)
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Learning from BPM Leaders: Benefits, Prerequisites and the Impact of Successful BPM Initiatives
by SAP AG
June 05, 2009
- (Free Research) The experiences of BPM leaders have created, for CIOs just beginning the implementation process, a road map to success: improved business and IT communication, an overall refresh of roles and responsibilities and greater process flexibility - those that do BPM right reap the ultimate reward of business innovation: competitive advantage.
(WHITE PAPER)
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SAP® BusinessObjects™ Data Services: One Product For Data Quality and Data Integration
by SAP AG
June 02, 2009
- (Free Research) Introducing SAP® BusinessObjects™ Data Services breakthrough technology software for the enterprise information management market. The software unifies our leading data-quality and integration solutions - helping your organization to move, transform, and improve virtually any type of data anywhere, at any frequency.
(WHITE PAPER)
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Managing Requirements, Tests and Defects with HP Quality Center
by Hewlett-Packard Company
May 2007
- (Free Research) HP TestDirector for Quality Center software drives a more effective and efficient global application testing process and supports high levels of communication and collaboration among distributed testing teams.
(DATA SHEET)
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Strategic QA: Steps to Effective Software Quality Assurance
by IBM
July 2007
- (Free Research) This whitepaper details the challenges and solutions available for organizations wishing to improve their software development process, reduce costs, improve quality and increase reliability of planning.
(WHITE PAPER)
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Managing the Costs of Complex Sourcing: Driving Business Adaptability with Quality
by Hewlett-Packard Company
December 2009
- (Free Research) This paper addresses the benefits and challenges driving increased adoption of testing automation along with coordination of requirements and security. It also analyzes the adoption of complex sourcing approaches to development and the need for effective quality management in that context.
(WHITE PAPER)
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Podcast: Driving Effective Software Quality to Address Application Complexity
by Hewlett-Packard Company
December 2009
- (Free Research) Join Melinda Ballou as she answers how organizations can be successful and maintain high-performing business-critical software with fewer resources and strategies for successful quality adoption.
(PODCAST)
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Driving Effective Software Quality to Address Application Complexity
by Hewlett-Packard Company
December 2009
- (Free Research) Join Melinda Ballou as she answers how organizations can be successful and maintain high-performing business-critical software with fewer resources and strategies for successful quality adoption.
(WEBCAST)
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Rational Quality Manager
by IBM
November 2009
- (Free Research) Download your free trial of IBM Rational Quality Manager V2, a collaborative, Web-based, quality management solution that offers comprehensive test planning and test asset management from requirements to defects.
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Virtualization For Better, Faster, More Cost-Effective Quality Assurance
by Hewlett-Packard Company
April 2008
- (Free Research) Read this white paper to learn how adding Surgient VQMS to HP Quality Center helps you centrally manage and allocate test lab resources from HP Quality Center across multiple and distributed teams according to business policies and quotas, and more.
(WHITE PAPER)
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eBook: Building A Center Of Excellence
by Hewlett-Packard Company
February 2009
- (Free Research) HP's approach to application lifecycle management and the Center of Excellence model for quality, performance, SOA, and security eliminates repetitive processes and work. And it improves business results by helping leading organizations integrate knowledge, processes, and resources.
(EBOOK)
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Customer perspectives on the benefits of a collaborative process to deliver software quality
by IBM
September 2009
- (Free Research) This Hurwitz and Associates whitepaper shares the successes, challenges and future plans of three companies - Sogeti Group, Accident Compensation Corporation (ACC), and Scotiabank.
(WHITE PAPER)
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Implementing a Data Quality Strategy
by DataFlux Corporation
January 2009
- (Free Research) In this program Gartner Research Vice President Ted Fredman and DataFlux President and CEO Tony Fisher discuss the data quality issues facing business today as well as the solutions that can solve these problems.
(WEBCAST)
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IBM Smarter Products Webcast: The Payoff of Driving Requirements Management Across Product Development
by IBM
December 2009
- (Free Research) Join our industry panel of experts from EADS, CareFusion, and Chrysler as they discuss their experiences in implementing a structured approach to requirements management based on IBM Rational software.
(WEBCAST)
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The Importance of a Single Platform for Data Integration and Quality Management
by SAP AG
June 2009
- (Free Research) This paper examines the evolution of the data integration and quality industry, and explains the benefits of moving toward a single data services architecture. It outlines requirements for a software platform for supporting such an architecture, and, as an example, reviews the BusinessObjects“ Data Services XI Release 3 platform.
(WHITE PAPER)
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Reducing Risk through Requirements-driven Quality Management: An End-to-end Approach
by Hewlett-Packard Company
December 2008
- (Free Research) This white paper explains a structured way to manage requirements and how risk-based requirements and quality management are inseparable from the larger process of managing the planning, test and release of a software system.
(WHITE PAPER)
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IT Quality Health Assessment Tool
by IBM
September 2009
- (Free Research) This one minute survey consists of ten questions to assess your software quality environment. When complete, you will receive custom recommendations that you can view and print out to help plan your QA strategy; complete with next steps, and thought leadership guidance and papers.
(ASSESSMENT TOOL)
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Presentation Transcript - Best Practices: Protect Your Online Revenue Through Web Performance Testing
by Gomez
October 2009
- (Free Research) This transcript will discuss optimizing application performance and quality, and various strategies that IDC sees in its research to help you improve your decision making about how you approach quality, management and performance optimization. Read on to learn more about how to protect your online revenue through web performance testing.
(PRESENTATION TRANSCRIPT)
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Quality begins with Requirements
by IBM
August 2009
- (Free Research) Learn about the new integration between IBM® Rational® DOORS and IBM® Rational® Quality Manager and how it enables you to implement a successful requirements based testing approach to your development lifecycle.
(WEBCAST)
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Building Mission Critical Aerospace and Defense systems with IBM Rational Quality Management Products
by IBM
August 2009
- (Free Research) Start smart: get powerful techniques to improve your mission critical systems and product development process by viewing the On Demand Webcast, Building Mission Critical Aerospace and Defense systems with IBM Rational Quality Management Products.
(WEBCAST)
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Building a Data Quality Scorecard for Operational Data Governance
by DataFlux Corporation
June 2008
- (Free Research) Operational data governance is the process of evaluating data to see if data effectively satisfies the organization's business needs. This is measured with a "data quality scorecard", a management tool for monitoring organizational performance.
(WHITE PAPER)
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Building a Data Quality Scorecard to Achieve Data Governance
by DataFlux Corporation
January 2009
- (Free Research) Operational data governance is the manifestation of the actionable processes and protocols necessary to ensure that an acceptable level of confidence in the data effectively satisfies the organization's business needs.
(WEBCAST)
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An integrated approach to requirements and quality management.
by IBM
June 2009
- (Free Research) In this white paper, we'll outline the many benefits of an integrated approach to requirements and quality management, as well as offer best practices for effective requirements-driven testing.
(WHITE PAPER)
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Optimizing Business Service Management (BSM) in a Challenging Global Economy: Delivering Service Quality While Improving IT Efficiency
by Hewlett-Packard Company
May 2009
- (Free Research) This IDC White Paper examines the roles of virtualization and automation in improving operational efficiencies. Delivering end-to-end service visibility across both physical and virtual infrastructures is a key requirement for preventing service outages or failures.
(WHITE PAPER)
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