Bpo Quality Parameters - Outsourcing Guide Results for Bpo Quality Parameters
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HCL Insurance BPO Services Transforms Its Mainframe Environment to Reduce Costs by 75% and Improve Service Performance
by Micro Focus UK
October 27, 2009
- (Free Research) Following a Business Process Outsourcing agreement for the administration of Life and Pension products, HCL Insurance BPO Services, undertook a full analysis of the inherited infrastructure. A risk was identified with the third party mainframe used to host its CAPSIL insurance application.
(CASE STUDY)
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Analyzing the Total Cost of a Global Service Desk
by CompuCom Systems, Inc.
April 01, 2009
- (Free Research) Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution.
(WHITE PAPER)
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FACTS® WDS™
by Ebix Health, Inc.
January 2001
- (Free Research) FACTS® WDS™ (Work Distribution System) module is an electronic claim workflow management system for your adjusters.
(ARTICLE)
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Operational Responsiveness: Case Studies of Business Making Progress
by Progress Software
August 2009
- (Free Research) Read these case studies to learn how Progress Software made it not only possible but also made it easy to improve operational responsiveness for several leading companies that operate in many varying industries. Learn the benefits these organizations accrued from Progress Software and learn what benefits your company can experience.
(CASE STUDY)
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Secure Internet Single Sign-On (SSO) 101
by Ping Identity Corporation
June 2009
- (Free Research) Written for anyone interested in understanding how secure Internet SSO works, this white paper explores the limitations of current SSO implementations outside of a single security domain (including identity and access management systems and open source development) and introduces standalone secure Internet SSO as a solution.
(WHITE PAPER)
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Five Steps to Secure Internet Single Sign-On (SSO)
by Ping Identity Corporation
June 2009
- (Free Research) This white paper describes why and how any organization can implement secure Internet single sign-on, which provides for the portability and interoperability of identity information across organizational boundaries. Read this white paper to learn the five steps to secure internet single sign-on.
(WHITE PAPER)
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Pocket eGuide - Writing an SLA: Expert Checklist on What to Include in an Outsourcing Contract
by AT&T Corp
October 2009
- (Free Research) In this E-Guide, independent security expert Shon Harris reviews SLAs, their purpose, and recommended requirements. Also included is a 14 point checklist which outlines core items that must be understood, communicated and agreed upon before signing a contract with any MSSP. Read on to learn more about writing a solid SLA.
(EGUIDE)
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How to Set Up and Track Small Parcel Shipments Via a Single Point of Access
by CDC Global Services - Catalyst
November 2009
- (Free Research) This Webcast will demonstrate a new application that delivers seamless integration between SAP and leading global parcel carriers, including FedEx, UPS, DHL, TNT, Purolator and more, without middleware. You will also be able to understand how to track your shipment without accessing multiple systems, from any PC or terminal with access to SAP.
(WEBCAST)
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Rational Quality Manager
by IBM
November 2009
- (Free Research) Download your free trial of IBM Rational Quality Manager V2, a collaborative, Web-based, quality management solution that offers comprehensive test planning and test asset management from requirements to defects.
(DOWNLOAD)
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Customer perspectives on the benefits of a collaborative process to deliver software quality
by IBM
September 2009
- (Free Research) This Hurwitz and Associates whitepaper shares the successes, challenges and future plans of three companies - Sogeti Group, Accident Compensation Corporation (ACC), and Scotiabank.
(WHITE PAPER)
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Presentation Transcript - Best Practices: Protect Your Online Revenue Through Web Performance Testing
by Gomez
October 2009
- (Free Research) This transcript will discuss optimizing application performance and quality, and various strategies that IDC sees in its research to help you improve your decision making about how you approach quality, management and performance optimization. Read on to learn more about how to protect your online revenue through web performance testing.
(PRESENTATION TRANSCRIPT)
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Understanding How Technology Can Support Manufacturing Quality
by Apriso Corporation
November 2009
- (Free Research) In this expert podcast, industry analyst Simon Jacobson discusses the best starting point for a quality improvement initiative within a manufacturing plant, explores what types of software and technology can be used for support, explains why the IT team plays a key role in its success, offers tips on how to reduce error rates, and more.
(PODCAST)
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Driving Effective Software Quality to Address Application Complexity
by Hewlett-Packard Company
December 2009
- (Free Research) Join Melinda Ballou as she answers how organizations can be successful and maintain high-performing business-critical software with fewer resources and strategies for successful quality adoption.
(WEBCAST)
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Tactical Data Quality Projects Deliver Quick ROI
by DataFlux Corporation
October 2009
- (Free Research) This expert podcast offers advice for deploying and completing tactical data quality projects from Forrester's Rob Karel.
(PODCAST)
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Strategic QA: Steps to Effective Software Quality Assurance
by IBM
July 2007
- (Free Research) This whitepaper details the challenges and solutions available for organizations wishing to improve their software development process, reduce costs, improve quality and increase reliability of planning.
(WHITE PAPER)
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Quality begins with Requirements
by IBM
August 2009
- (Free Research) Learn about the new integration between IBM® Rational® DOORS and IBM® Rational® Quality Manager and how it enables you to implement a successful requirements based testing approach to your development lifecycle.
(WEBCAST)
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Building Mission Critical Aerospace and Defense systems with IBM Rational Quality Management Products
by IBM
August 2009
- (Free Research) Start smart: get powerful techniques to improve your mission critical systems and product development process by viewing the On Demand Webcast, Building Mission Critical Aerospace and Defense systems with IBM Rational Quality Management Products.
(WEBCAST)
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Application Server Quality: Review Your Assumptions
by JBoss, a Division of Red Hat
April 2008
- (Free Research) Application development professionals have better platform options to choose from than they might think. In this Forrester Research report, you'll learn about factors you should consider as application platforms evolve, four criteria that application development professionals should examine when selecting application server products, and more...
(ANALYST REPORT)
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Managing Requirements, Tests and Defects with HP Quality Center
by Hewlett-Packard Company
May 2007
- (Free Research) HP TestDirector for Quality Center software drives a more effective and efficient global application testing process and supports high levels of communication and collaboration among distributed testing teams.
(DATA SHEET)
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Reducing Risk through Requirements-driven Quality Management: An End-to-end Approach
by Hewlett-Packard Company
December 2008
- (Free Research) This white paper explains a structured way to manage requirements and how risk-based requirements and quality management are inseparable from the larger process of managing the planning, test and release of a software system.
(WHITE PAPER)
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The Importance of a Single Platform for Data Integration and Quality Management
by SAP America Inc
June 2009
- (Free Research) This paper examines the evolution of the data integration and quality industry, and explains the benefits of moving toward a single data services architecture. It outlines requirements for a software platform for supporting such an architecture, and, as an example, reviews the BusinessObjects“ Data Services XI Release 3 platform.
(WHITE PAPER)
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Overall Approach To Data Quality ROI
by SAP America Inc
June 2009
- (Free Research) Data quality is an elusive subject that can defy measurement and yet be critical enough to derail any single IT project, strategic initiative, or even a company as a whole. This paper from Business Objects examines an overall approach to data quality ROI including 6 key steps to help you realize tangible ROI on your data quality initiative.
(WHITE PAPER)
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Developing A Universal Approach To Cleansing Customer And Product Data
by SAP America Inc
June 2009
- (Free Research) Data quality has always been an important issue for companies, and this is even more the case today. This paper reviews current industry problems concerning data quality, and takes a detailed look at how companies are addressing quality problems with customer, product, and other types of corporate data.
(WHITE PAPER)
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Data Quality: A Survival Guide For Marketing
by SAP America Inc
June 2009
- (Free Research) Direct marketing is about communicating a message to a specific prospect or customer. This white paper from Business Objects, an SAP company, focuses on these concepts as they pertain to marketing, and particularly as they are supported by data quality functions inside of the broader EIM framework.
(WHITE PAPER)
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SAP® BusinessObjects™ Data Services: One Product For Data Quality and Data Integration
by SAP America Inc
June 2009
- (Free Research) Introducing SAP® BusinessObjects™ Data Services breakthrough technology software for the enterprise information management market. The software unifies our leading data-quality and integration solutions - helping your organization to move, transform, and improve virtually any type of data anywhere, at any frequency.
(WHITE PAPER)
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