Bpo Quality Control - Outsourcing Guide Results for Bpo Quality Control
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HCL Insurance BPO Services Transforms Its Mainframe Environment to Reduce Costs by 75% and Improve Service Performance
by Micro Focus, Ltd
October 27, 2009
- (Free Research) Following a Business Process Outsourcing agreement for the administration of Life and Pension products, HCL Insurance BPO Services, undertook a full analysis of the inherited infrastructure. A risk was identified with the third party mainframe used to host its CAPSIL insurance application.
(CASE STUDY)
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Observing Data Quality Service Level Agreements: Inspection, Monitoring, and Tracking
by DataFlux Corporation
December 2008
- (Free Research) This paper discusses how implementing a DQ SLA via formalized processes can transform data quality management from a constant "fire-fighting" mode to a more consistent, proactive approach.
(WHITE PAPER)
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Strategic QA: Steps to Effective Software Quality Assurance
by IBM
July 2007
- (Free Research) This whitepaper details the challenges and solutions available for organizations wishing to improve their software development process, reduce costs, improve quality and increase reliability of planning.
(WHITE PAPER)
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Customer perspectives on the benefits of a collaborative process to deliver software quality
by IBM
September 2009
- (Free Research) This Hurwitz and Associates whitepaper shares the successes, challenges and future plans of three companies - Sogeti Group, Accident Compensation Corporation (ACC), and Scotiabank.
(WHITE PAPER)
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Managing the Costs of Complex Sourcing: Driving Business Adaptability with Quality
by Hewlett-Packard Company
December 2009
- (Free Research) This paper addresses the benefits and challenges driving increased adoption of testing automation along with coordination of requirements and security. It also analyzes the adoption of complex sourcing approaches to development and the need for effective quality management in that context.
(WHITE PAPER)
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IBM Smarter Products Webcast: The Payoff of Driving Requirements Management Across Product Development
by IBM
December 2009
- (Free Research) Join our industry panel of experts from EADS, CareFusion, and Chrysler as they discuss their experiences in implementing a structured approach to requirements management based on IBM Rational software.
(WEBCAST)
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Be Prepared! Leverage SAP PLM to Navigate Through Uncertain Times - Podcast
by SAP America Inc
July 2009
- (Free Research) This podcast explores the business value of product lifecycle management (PLM) in an uncertain economy and explores SAP's approach to becoming more innovative, agile and efficient.
(PODCAST)
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eBook: Building A Center Of Excellence
by Hewlett-Packard Company
February 2009
- (Free Research) HP's approach to application lifecycle management and the Center of Excellence model for quality, performance, SOA, and security eliminates repetitive processes and work. And it improves business results by helping leading organizations integrate knowledge, processes, and resources.
(EBOOK)
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Understanding How Technology Can Support Manufacturing Quality
by Apriso Corporation
November 2009
- (Free Research) In this expert podcast, industry analyst Simon Jacobson discusses the best starting point for a quality improvement initiative within a manufacturing plant, explores what types of software and technology can be used for support, explains why the IT team plays a key role in its success, offers tips on how to reduce error rates, and more.
(PODCAST)
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Quality begins with Requirements
by IBM
August 2009
- (Free Research) Learn about the new integration between IBM® Rational® DOORS and IBM® Rational® Quality Manager and how it enables you to implement a successful requirements based testing approach to your development lifecycle.
(WEBCAST)
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Building Mission Critical Aerospace and Defense systems with IBM Rational Quality Management Products
by IBM
August 2009
- (Free Research) Start smart: get powerful techniques to improve your mission critical systems and product development process by viewing the On Demand Webcast, Building Mission Critical Aerospace and Defense systems with IBM Rational Quality Management Products.
(WEBCAST)
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Building a Data Quality Scorecard for Operational Data Governance
by DataFlux Corporation
June 2008
- (Free Research) Operational data governance is the process of evaluating data to see if data effectively satisfies the organization's business needs. This is measured with a "data quality scorecard", a management tool for monitoring organizational performance.
(WHITE PAPER)
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Be Prepared! Leverage SAP PLM to Navigate Through Uncertain Times
by SAP America Inc
July 2009
- (Free Research) This webcast explores the business value of product lifecycle management (PLM) in an uncertain economy and explores SAP's approach to becoming more innovative, agile and efficient.
(WEBCAST)
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A Guide to the Value of Reliable Data in Manufacturing
by DataFlux Corporation
November 2009
- (Free Research) This paper examines the impact of unreliable data on manufacturing companies. It then defines the requirements needed to guarantee data reliability in manufacturing and offers a practical approach to creating and governing that data.
(WHITE PAPER)
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Ten Steps to Better Requirements Management White Paper
by IBM
October 2008
- (Free Research) This white paper explains the characteristics of a good requirement and presents ten steps to better requirements management.
(WHITE PAPER)
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Requirements-Driven Product Development
by IBM
May 2009
- (Free Research) This document discusses the challenges in implementing DOORS in a rapidly evolving environment and the clear payoffs from using DOORS to integrate across diverse disciplines and to boost the collaborative effort.
(WHITE PAPER)
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Behind the scenes in Vancouver – 100 days to go
by Atos Origin
November 2009
- (Free Research) With just under 100 days to go to the Vancouver 2010 Olympic Winter Games, Magnus Alvarsson, chief integrator at Atos Origin explains what has been done so far and what lies ahead for the technology team. Watch this video to understand the remaining steps that must be taken to ensure the 2010 Olympics go off without any major problems.
(VIDEO)
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Numara® FootPrints Change Management: Solutions for Automating and Managing Change
by Numara Software
March 2008
- (Free Research) View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.
(WEBCAST)
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The ROI of Data Governance: A Revenue Generation Perspective
by DataFlux Corporation
June 2008
- (Free Research) Read this whitepaper to learn more about data governance, and when it is appropriate to measure data efforts with ROI or other metrics. Learn about an ROI calculator of data governance and how to test assumptions about data.
(WHITE PAPER)
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Infor - ERP LN
by Infor
September 2008
- (Free Research) Infor ERP LN is an advanced, easy-to-use ERP solution that brings together a wide range of business functions to serve the needs of leading discrete and project-based manufacturers in industrial industries. Check out this demo for more details.
(DEMO)
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Standardize Systems for Audit Readiness and Improved Stability
by Tripwire, Inc.
December 2009
- (Free Research) Sitel, Inc is a global provider of business process outsourcing (BPO). They needed to establish audit readiness and compliance across multiple regulatory standards and at the same time develop multi-tier change and configuration controls. Read this brief paper to learn how Tripwire was able to help Sitel meet all their needs and more.
(CASE STUDY)
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Increasing Operational Efficiency and Agility with BPM
by Esker Inc.
August 2009
- (Free Research) In this expert podcast, find out why many companies are turning to business process management (BPM) to automate processes, optimize workflows and improve operational efficiency and agility.
(PODCAST)
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The Executive Guide to Business Analyst and Project Management Terminology
by Global Knowledge
December 2008
- (Free Research) In this guide you will learn the most commonly used business analysis and project management terms and it helps you better communicate with business analysis and project management professionals.
(WHITE PAPER)
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Learning from BPM Leaders: Benefits, Prerequisites and the Impact of Successful BPM Initiatives
by SAP AG
June 2009
- (Free Research) The experiences of BPM leaders have created, for CIOs just beginning the implementation process, a road map to success: improved business and IT communication, an overall refresh of roles and responsibilities and greater process flexibility - those that do BPM right reap the ultimate reward of business innovation: competitive advantage.
(WHITE PAPER)
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Optimizing Business Service Management (BSM) in a Challenging Global Economy: Delivering Service Quality While Improving IT Efficiency
by Hewlett-Packard Company
May 2009
- (Free Research) This IDC White Paper examines the roles of virtualization and automation in improving operational efficiencies. Delivering end-to-end service visibility across both physical and virtual infrastructures is a key requirement for preventing service outages or failures.
(WHITE PAPER)
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