Bpo Agreements - Outsourcing Guide Results for Bpo Agreements
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HCL Insurance BPO Services Transforms Its Mainframe Environment to Reduce Costs by 75% and Improve Service Performance
by Micro Focus, Ltd
October 27, 2009
- (Free Research) Following a Business Process Outsourcing agreement for the administration of Life and Pension products, HCL Insurance BPO Services, undertook a full analysis of the inherited infrastructure. A risk was identified with the third party mainframe used to host its CAPSIL insurance application.
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Secure Internet Single Sign-On (SSO) 101
by Ping Identity Corporation
June 08, 2009
- (Free Research) Written for anyone interested in understanding how secure Internet SSO works, this white paper explores the limitations of current SSO implementations outside of a single security domain (including identity and access management systems and open source development) and introduces standalone secure Internet SSO as a solution.
(WHITE PAPER)
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Five Steps to Secure Internet Single Sign-On (SSO)
by Ping Identity Corporation
June 05, 2009
- (Free Research) This white paper describes why and how any organization can implement secure Internet single sign-on, which provides for the portability and interoperability of identity information across organizational boundaries. Read this white paper to learn the five steps to secure internet single sign-on.
(WHITE PAPER)
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Observing Data Quality Service Level Agreements: Inspection, Monitoring, and Tracking
by DataFlux Corporation
December 2008
- (Free Research) This paper discusses how implementing a DQ SLA via formalized processes can transform data quality management from a constant "fire-fighting" mode to a more consistent, proactive approach.
(WHITE PAPER)
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Operational Responsiveness: Case Studies of Business Making Progress
by Progress Software
August 2009
- (Free Research) Read these case studies to learn how Progress Software made it not only possible but also made it easy to improve operational responsiveness for several leading companies that operate in many varying industries. Learn the benefits these organizations accrued from Progress Software and learn what benefits your company can experience.
(CASE STUDY)
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Pocket eGuide - Writing an SLA: Expert Checklist on What to Include in an Outsourcing Contract
by AT&T Corp
October 2009
- (Free Research) In this E-Guide, independent security expert Shon Harris reviews SLAs, their purpose, and recommended requirements. Also included is a 14 point checklist which outlines core items that must be understood, communicated and agreed upon before signing a contract with any MSSP. Read on to learn more about writing a solid SLA.
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Five CIO Challenges Addressed by Better Change Management
by IBM
March 2008
- (Free Research) In today's fast-paced, highly competitive world, change is inevitable. This white paper addresses five of the most important change management challenges that CIOs have to meet and how organizations can turn these challenges into a business advantage.
(WHITE PAPER)
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Key Issues for Enterprise Storage, 2009
by 3PAR
April 2009
- (Free Research) Several issues intersect in a broad set of choices and outcomes involving an IT organization's storage requirements. This research highlights some of the most important questions driving Gartner's 2009 research agenda in the storage space.
(ANALYST REPORT)
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Analyzing the Total Cost of a Global Service Desk
by CompuCom Systems, Inc.
April 2009
- (Free Research) Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution.
(WHITE PAPER)
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Service Level Monitoring: Real-Time Visibility and Reporting for Mission-Critical IT
by Dorado Software
November 2008
- (Free Research) Dorado Software recently introduced Redcell OpsCenter 6.1 platform and Redcell Advanced Monitors to help you visualize, clarify and monitor IT resources and the network fabrics that bind them. This paper explores these new capabilities and how they uniquely position Dorado Software customers for the benefits of an SLA‐oriented management approach.
(WHITE PAPER)
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Using SLAs to Gain a Competitive Advantage
by Blue Coat
December 2008
- (Free Research) This whitepaper will discuss these managed service trends and challenges, and will identify the steps to success to meet customers. Escalating application and security requirements.
(ANALYST REPORT)
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Reducing Compliance Risk in the Cloud
by VeriSign, Inc
September 2009
- (Free Research) When you outsource cloud computing, you are putting your data in the hands of a third party. In this video, Rena Mears of Deloitte & Touche LLP reviews how cloud computing is effecting data classification and security. She answers some of the toughest questions about service provider agreements, compliance, and what’s next for data management.
(VIDEO)
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Understanding ITIL® Service Portfolio Management: An Approach For Implementing Effective Service Lifecycle Management
by BMC Software, Inc
June 2009
- (Free Research) IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...
(WHITE PAPER)
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The Business Value of the Network Integrator
by Alcatel-Lucent
November 2008
- (Free Research) Read this white paper to learn how the Network Integrator is responsible for managing subprojects within the context of multivendor agreements with the appropriate third parties and service providers.
(WHITE PAPER)
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Integrated Infrastructure and Performance Management for Virtualized Environments
by CA
April 2009
- (Free Research) Enterprises, government agencies and service providers are increasingly employing virtualized environments to decrease costs, consolidate data center space and reduce environmental impacts. This paper describes a comprehensive set of CA tools for managing virtual environments.
(WHITE PAPER)
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SEPATON Architecture: Designed for Data-Intensive Enterprises
by SEPATON
May 2009
- (Free Research) This paper describes the innovative architecture that SEPATON has designed specifically to meet the data protection challenges of data-intensive enterprises while achieving optimal cost savings and measurable ROI.
(WHITE PAPER)
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Get More Virtual: Protecting Microsoft Applications with Dell and VMware vSphere 4
by Dell, Inc.
October 2009
- (Free Research) Watch this webcast to learn how to ensure application security and availability in your VMware environment. Discover how to provide quick recovery of applications and how to use automation for server application protection.
(WEBCAST)
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Microsoft Online Services Business Value
by Microsoft
June 2009
- (Free Research) Microsoft® Online Services provide businesses with subscription-based Microsoft-hosted online services that offer access to rich communication, collaboration, and productivity applications from anywhere. Read this white paper to learn more.
(WHITE PAPER)
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VI Service Desk Version 4.0.1 - Free 30 Day Trial!
by Velocity Integrations Software, Inc.
September 2009
- (Free Research) VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.
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Security Blanket 3.0
by Trusted Computer Solutions
October 2009
- (Free Research) Using OS lock down scripts can be time consuming and error prone. Keeping those scripts up-to-date as new guidelines are published requires a continuous cycle of research, interpretation, and script revision. Do you really have time for this? Security Blanket automates the process of locking down Linux and Solaris operating systems.
(DOWNLOAD)
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Reference Guide: Fundamental Protocols of Network Management
by SolarWinds, Inc.
October 2009
- (Free Research) The goal of this five-part Reference Guide is to assist you with understanding and successfully employing the top 5 network management protocols. Building upon the very simplest in Internet Control Message Protocol (ICMP) and Simple Network Management Protocol (SNMP), this guide explores the latest network management solutions.
(WHITE PAPER)
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Change Management Best Practices for the Engineering and Construction Industry
by Oracle Corporation
April 2009
- (Free Research) The purpose of this white paper is to highlight best practices of identifying and managing changes that might occur on a construction project, and provide a process to effectively manage changes on construction projects.
(WHITE PAPER)
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Robot/SCHEDULE Enterprise Takes the Tension Out of Job Schedule Audits
by Help/Systems
September 2009
- (Free Research) Learn how Robot/SCHEDULE, the job scheduling and batch management software for IBM AS/400, has helped companies pass their internal and external audits for over 25 years. You can monitor who changed what job, produce reports that prove you are monitoring the schedule, and demonstrate the basic security that prevents unauthorized editing of jobs.
(WHITE PAPER)
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Discover How Easy it is to Troubleshoot Your Enterprise from One Central Scheduling Console
by Help/Systems
September 2009
- (Free Research) Read this paper to learn how to create event-driven schedules based on system events across your enterprise with Robot/SCHEDULE Enterprise.
(WHITE PAPER)
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Ntreev USATackles Chargebacks and Terms of Service Violations with Device Reputation
by iovation, Inc.
June 2009
- (Free Research) One of the world's largest MMORPG publishers uses iovation to keep their games safe for their valued players, and the fraudsters out.
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