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A Shortcut Guide to Virtualization and Service Automation
by Hewlett-Packard Company
October 2008
- (Free Research) This Shortcut Guide to Virtualization and IT Service Automation provides an insightful overview of virtualization and IT Service Management. It helps demystify virtualization and helps you determine if virtualization is right for your environment.
(WHITE PAPER)
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HEALTHsuite® - Claims Processing Software
by RAM Technologies, Inc.
HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.
(ASP & SOFTWARE PRODUCT)
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Brand Management - Leveraging the Power of Integrated Marketing
by SAP America Inc
February 2008
- (Free Research) The evolution of consumer marketing causes everyone to think in new ways. Instead of reaching consumers through traditional media, Internet, product placement and word of mouth are good alternatives. Check out this paper for more information about integrated brand management.
(WHITE PAPER)
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Maximizing the Value of Economic Stimulus Funds
by SAP America Inc
June 2009
- (Free Research) The American Recovery and Reinvestment Act (ARRA) was a dramatic action designed to quickly stimulate an economic recovery in the United States. This SAP Executive Insight examines some of the major challenges agencies face with respect to this stimulus plan. It describes how governments can transform their organization to devote more resources..
(WHITE PAPER)
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Achieving Federal Desktop Core Configuration Compliance with Lumension Solutions
by Lumension
May 2009
- (Free Research) The Federal Desktop Core Configuration (FDCC) is an OMB mandated security configuration set applicable within United States Federal Government agencies. Learn how you can address each of the FDCC requirements with Lumension Vulnerability Management.
(WHITE PAPER)
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How to Address the Federal Government’s Records Management Challenges
by IBM
March 2009
- (Free Research) This report documents the systemic failure of the U.S. federal government to understand the nature of electronic record keeping. There is a way forward, but first we must change attitudes and perceptions. Read on to learn more about overcoming records management challenges.
(ANALYST REPORT)
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Seven Practical Steps for Federal Cyber Security and FISMA Compliance
by Tripwire, Inc.
April 2009
- (Free Research) This paper provides seven practical steps any information security organization can take to improve information system security and achieve compliance with relevant regulations, standards and internal security and operational policy.
(WHITE PAPER)
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Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations
by Microsoft
April 2008
- (Free Research) The goal of South African Tourism's global employees is to increase tourism to the nation to help enhance the nation's economy. To address this issue they utilized the research of a tier-one customer relationship management consultancy and selected Microsoft Dynamics™ CRM 4.0.
(CASE STUDY)
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The AVG Web Threat Data Feed
by AVG Technologies USA, Inc.
July 2009
- (Free Research) Forums, social networking sites, and content delivered by advertising networks are prime targets for malicious code. According to IDC, up to 30% of companies with over 500 employees have been infected through Web surfing. Try a free week-long trial of The Feed and see how it can help keep your company safe.
(DOWNLOAD)
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Achieving Service Excellence Across The Enterprise
by Numara Software
February 2009
- (Free Research) Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..
(WHITE PAPER)
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Cutting Costs with Greener IT
by Wipro Technologies
October 2009
- (Free Research) The tools for assessing enterprise-level green practices have evolved from do-it yourself Excel spreadsheets to elaborate carbon accounting software suites available on a subscription basis. By first determining a baseline, organizations can set clear goals for adopting greener IT practices.
(WHITE PAPER)
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VUE Software: Insurance Commission & Incentive Compensation Management
by CSSI
VUE software delivers flexibility and automation to help solve the complexities of insurance sales commission and incentive compensation plans. VUE’s web-enabled incentive management solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution offers the ease of a total solution from one vendor.
(SOFTWARE PRODUCT)
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Case Study: Grey Healthcare Group leverages FalconStor VTL with deduplication to improve backup and recovery performance, optimize storage assets, and strengthen data security
by FalconStor Software
March 2009
- (Free Research) Grey Healthcare Group is one of the world's top five healthcare communications companies. Read this case study to learn how Grey Healthcare Group leveraged FalconStor VTL with deduplication to improve backup and recovery performance, optimize storage assets, and strengthen data security.
(CASE STUDY)
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Globo.com Acquires 200,000 New Customers in 2 years and Reduces Churn by 30% with Data Mining
by SPSS Inc. Worldwide Headquarters
May 2009
- (Free Research) This Internet service provider/portal operator of Globo, Brazil's largest media conglomerate, delivers the content Brazilian Web users want using PASW Statistics.
(CASE STUDY)
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Sharepoint E-Zine Volume 6: How to Control Workflow Behavior with Custom Lists
by SearchWinIT
January 2009
- (Free Research) Learn how to integrate change management into a document library using SharePoint's own framework.
(EZINE)
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Standardizing on McAfee for Complete Endpoint Protection Saves the State of New York Millions of Dollars While Increasing Security
by McAfee, Inc.
August 2009
- (Free Research) Read how the State of New York saved millions of dollars, reduced management time, and improved compliance by standardizing with McAfee for complete system protection.
(CASE STUDY)
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Podcast: Insider Threats - an Interview with the Former Deputy Director of the National Security Agency - NSA
by Imperva
November 2009
- (Free Research) Bill Crowell, former Deputy Director of the NSA, is interviewed in this podcast. He talks extensively about insider threats, shares some stories from the trenches, and discusses the nature of cybercrime. Bill also covers the importance of sensitive data protection –- especially around mission-critical applications and databases.
(PODCAST)
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SMART, Modular, Cost-Effective Steps to Workload Automation
by BMC Software, Inc
April 2009
- (Free Research) This paper proposes a high-level methodology for implementation of Workload Automation (WLA) - a mature evolution of job scheduling that automates complex IT processing and includes support for event-driven workloads, multiple platforms, Web services, composite applications, SOAs, virtual systems, system and application integration, and more.
(WHITE PAPER)
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Best Practices in Reconciliation: A Practical Guide for Asset Managers
by Advent Software, Inc
July 2008
- (Free Research) This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed.
(WHITE PAPER)
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North Shore Medical Center Provides Better Support with AMD Processor-based Solutions
by HP, Vmware and AMD
July 2008
- (Free Research) Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions.
(CASE STUDY)
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Practical and Flexible IT Service Management for the Real World
by Numara Software
January 2009
- (Free Research) This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today.
(WEBCAST)
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Integrated Infrastructure and Performance Management for Virtualized Environments
by CA
April 2009
- (Free Research) Enterprises, government agencies and service providers are increasingly employing virtualized environments to decrease costs, consolidate data center space and reduce environmental impacts. This paper describes a comprehensive set of CA tools for managing virtual environments.
(WHITE PAPER)
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Gartner's Magic Quadrant for IT Event Correlation and Analysis
by BMC Software, Inc
November 2009
- (Free Research) Before investing in an event management solution, you’ll want to know how the product will fit within your overall event-to-incident and problem management processes, including workflow, escalation and integration with service desk tools. Gartner assesses the vendor landscape in their latest Magic Quadrant for IT Event Correlation and Analysis.
(ANALYST BRIEF)
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Securing Loyalty: Insurance Carrier Strategies for Optimizing Agent Retention and Productivity
by CSSI
December 2008
- (Free Research) Today, technology provides tremendous, previously untapped opportunities for a carrier to enhance the experience of channel members and ensures greater productivity. This paper describes the challenges carriers face in the area of loyalty and the ways technology enables carriers to address common agent frustrations in unprecedented ways.
(WHITE PAPER)
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BPM SOA and Web 2.0: Business Transformation or Train Wreck?
by Oracle Corporation
August 2008
- (Free Research) The challenges faced by today’s government agencies and commercial operations are many and varied—and to stay afloat, these organizations must not only promote change from within, but they must also be agile enough to quickly adapt to evolving markets, policies, regulations, and business models.
(WHITE PAPER)
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