Bpo Service Quality Plan - Outsourcing Guide Results for Bpo Service Quality Plan (Page 4)
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Seeing the Big Picture: A Corporate Guide to Better Decisions through IT
by SAP
September 28, 2009
- (Free Research) Executives at small and midsize companies are making critical business decisions every day based on the information available to them. This information can come from a variety of sources: opinions from peers and colleagues; a personal sense of intuition or business judgment; or data derived internally or externally to the organization.
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Business Network Transformation: Product and Service Leadership
by SAP America Inc
October 21, 2009
- (Free Research) For manufacturers today, achieving strategic goals requires not only intimately understanding technology and markets but also overcoming higher hurdles that have been exacerbated by trends toward globalization and outsourcing. Read on to learn more about how your company can achieve product and service leadership.
(WHITE PAPER)
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SAP Data Migration Using Business Objects Information Management Software
by SAP AG
June 02, 2009
- (Free Research) This paper is about using information management software from Business Objects, an SAP company, for SAP data migration projects, either for upgrades from one version of SAP to a newer one, or from other environments to SAP.
(WHITE PAPER)
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E-Guide: Software Requirements Management
by IBM
November 23, 2009
- (Free Research) This E-Guide provides an expert overview of software requirements management and examines issues with requirements-based testing, software requirements documentation, requirements creep, and requirements use cases.
(EGUIDE)
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E-Guide: Increase Quality and ROI with SAP Certification and Training
by SkillSoft Corporation
November 18, 2009
- (Free Research) Read this E-Guide and explore how certifications can help SAP gauge market levels of training and experience to deliver a better and faster ROI. Discover how the Business Process Expert certification can enhance the skills needed to create and compose business processes as well as bridge the gap between IT and business.
(E-LEARNING TUTORIAL)
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Do-It-Yourself BI Done Right: The Secret Sauce is SaaS
by myDIALS Inc.
November 19, 2009
- (Free Research) This webcast, featuring Forrester Research, explains how Software as a Service business intelligence can deliver a more cost-effective way to get relevant information to those who need it faster than traditional business intelligence can.
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The Forrester Wave: Requirements Management, Q2 2008
by Hewlett-Packard Company
March 04, 2009
- (Free Research) In Forrester's 79-criteria evaluation of requirements management tools vendors, five standalone requirements management tools and four application life-cycle management (ALM) solutions that include requirements management capabilities went head-to-head. Read this research paper to see how each one fared.
(ANALYST REPORT)
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Redefining the Application lifecycle: Looking beyond the Application to Align with Business Goals
by Hewlett-Packard Company
December 2008
- (Free Research) This paper describes the HP approach and highlights the key opportunities to reduce the risks, costs, and time required to develop, deliver, and maintain high quality applications.
(WHITE PAPER)
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Email As Evidence: 12 Steps To Ensuring Good Evidential Quality Of Email
by Mimecast
August 2009
- (Free Research) Infrastructures of potentially dozens of servers have built up around corporate email servers to provide better governance, reduced risk and improved legislative compliance - anti-virus, anti-spam, attachment handling, encryption, disclaimers, archiving and hot-standby mail servers to name a few.
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Practical and Flexible IT Service Management for the Real World
by Numara Software
January 2009
- (Free Research) This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today.
(WEBCAST)
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Tactical Data Quality Projects Deliver Quick ROI
by DataFlux Corporation
October 2009
- (Free Research) This expert podcast offers advice for deploying and completing tactical data quality projects from Forrester's Rob Karel.
(PODCAST)
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Driving Business Success with Software Reuse
by IBM
March 2008
- (Free Research) This white paper explains how Software Reuse and its underlying fundamentals have evolved dramatically. It also discusses the benefits of constructing critical enterprise software applications through reusable parts.
(WHITE PAPER)
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Dell Windows 7 Readiness Assessment
by Dell, Inc.
October 2009
- (Free Research) To capitalize on the benefits of Windows 7, you must make sure your computing environment is ready for the upgrade. Dell's Windows 7 Readiness Assessment is designed to identify application compatibility, hardware compatibility and migration readiness and to provide the recommendations needed to help make your transition to Windows 7 smooth.
(DATA SHEET)
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7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives
by Vovici
October 2009
- (Free Research) In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives.
(WHITE PAPER)
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Delivering Content: Your Best Method?
by AT&T Corp
October 2009
- (Free Research) To deliver high-demand content to a widely dispersed pool of internet users, a cache-based Content Delivery Network is the way to go. This type of CDN stores duplicates content near user access points, reducing distance-imposed latency and improving video and audio quality. This paper weighs the pros and cons of using a network-based CDN provider.
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Driving Costs Out and Efficiency In with Enterprise Barcode and Radio-Frequency Identification (RFID) Label Management
by TAKE Supply Chain
October 2009
- (Free Research) In this paper you will learn how TAKE Supply Chain has developed a scalable, rules-based barcode label and RFID print management platform that allows business users — not IT programmers — to effectively administer tagging output and compliance programs, which can increase efficiency while decreasing costs with RFID label management.
(WHITE PAPER)
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Service Desk Consolidation Cuts Costs and Increases Service Quality
by BMC Software, Inc
June 2009
- (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.
(WHITE PAPER)
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Defining Relevant Metrics for Populating a Data Quality Scorecard
by DataFlux Corporation
January 2009
- (Free Research) In this webcast your will learn how to Populate a Data Quality Scorecard with Relevant Metrics.
(WEBCAST)
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Ensuring Reliable Inbound Supply Integration
by Sterling Commerce
September 2009
- (Free Research) This white paper will enumerate the critical business challenges, as well as specific opportunities and benefits of working aggressively to achieve inbound supply integration.
(WHITE PAPER)
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Leading Bank Chooses DataFlux to Create More Accurate, Complete Risk Reports
by DataFlux Corporation
January 2009
- (Free Research) Read how one of the largest banks in the southeast chose DataFlux dfPower® Studio to review and compare multiple data sources simultaneously through data quality and data integration workflows.
(CASE STUDY)
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Business Case for IBM Virtualization Solutions: Bottom Line Impact for Enterprise Infrastructures
by IBM
July 2009
- (Free Research) The IBM Dynamic Infrastructure initiative is a combination of programs, products and services designed to improve service to users, reduce costs and more effectively manage risk across all components of organizational IT infrastructures.
(WHITE PAPER)
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Data Conversion in a System Migration: Best Practices for Compliance and Continuity
by Advent Software, Inc
January 2009
- (Free Research) This document is designed to help firms understand their data conversion options. It outlines what data is critical and must be converted for compliance purposes and business continuity, what data is not critical, the relationship between data conversion and reporting, and what to look for in a new technology provider relative to data conversion.
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Essential Steps for Troubleshooting .NET Application Problems
by AVIcode, Inc.
September 2006
- (Free Research) This white paper explores how to troubleshoot common application errors, including crashes and functionality failures, for greater application performance and an optimized end-user experience.
(WHITE PAPER)
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Application Performance Brief: Oracle Applications
by Blue Coat
January 2007
- (Free Research) Oracle Applications are a collection of enterprise business applications, including ERP, SCM, and CRM applications, all utilizing Oracle's core relational database management system technologies.
(ARTICLE)
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Smarter Products - The Building Blocks for a Smarter Planet
by IBM
May 2009
- (Free Research) IBM offers the first integrated software platform dedicated to the delivery of smarter products, with our portfolio of software, hardware and services, IBM can help companies create and manage smarter products for a smarter planet. Read on to learn more.
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