Bpo Service Quality Plan - Outsourcing Guide Results for Bpo Service Quality Plan (Page 4)
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Observing Data Quality Service Level Agreements: Inspection, Monitoring, and Tracking
by DataFlux Corporation
December 2008
- (Free Research) This paper discusses how implementing a DQ SLA via formalized processes can transform data quality management from a constant "fire-fighting" mode to a more consistent, proactive approach.
(WHITE PAPER)
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Application Server Quality: Review Your Assumptions
by JBoss, a Division of Red Hat
April 2008
- (Free Research) Application development professionals have better platform options to choose from than they might think. In this Forrester Research report, you'll learn about factors you should consider as application platforms evolve, four criteria that application development professionals should examine when selecting application server products, and more...
(ANALYST REPORT)
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Embarcadero Rapid SQL - SQL IDE Tool, 14 Day Trial!
by Embarcadero Technologies, Inc.
September 2009
- (Free Research) IT needs tools that help their database and application developers produce high quality SQL code faster. To meet the demands of the business they need to accelerate application devlopment cycles and improve team collaboration and resource sharing.
(TRIAL SOFTWARE)
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Populating a Data Quality Scorecard with Relevant Metrics
by DataFlux Corporation
June 2008
- (Free Research) Too often, data governance teams rely on existing measurements as the metrics used to populate a data quality scorecard. But without a defined understanding of the relationship between specific measurement scores and the business's success criteria..
(WHITE PAPER)
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Accelerated Process Development and Execution in Large IP Service and Network Migration Programs
by Alcatel-Lucent
March 2009
- (Free Research) The lessons from this whitepaper are applicable to a wide array of IP transformation programs and technically complex change management projects.
(WHITE PAPER)
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Achieving Reliability in Financial Reporting
by Oracle Corporation
December 2008
- (Free Research) Read this white paper to learn more about how Oracle’s financial governance solution can focus resources on high-risk areas, improve the quality and efficiency of the financial reporting process, and strengthen operational controls.
(WHITE PAPER)
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Managing the Cost and Complexity of Compliance through Governance
by McAfee, Inc.
October 2009
- (Free Research) Read this presentation transcript for a discussion on risk management, corporate governance, regulatory compliance, and information quality presented by speaker Laurence Anker.
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Why an Enterprise Project Portfolio Management (EPPM) system is essential
by Oracle Corporation
March 2009
- (Free Research) If stimulus plans around the world are effective, we will see a boon in industrial manufacturing jobs and production. This paper stresses the importance of an Enterprise Project Portfolio Management (EPPM) system.
(WHITE PAPER)
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Getting There From Here: Delivering Unified Communications to Your Organization - Part 2
by IBM
September 2009
- (Free Research) In this webcast, discover new unified communication (UC) technology that enhances collaboration and conferencing capabilities. Gain insight into four UC applications and how to select the best one for your use cases. Learn how to extend telecommunications, mobility, desktops and applications to improve business operation performance.
(WEBCAST)
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PODCAST: Getting There From Here: Delivering Unified Communications to Your Organization - Part 2
by IBM
September 2009
- (Free Research) In this podcast, discover new unified communication (UC) technology that enhances collaboration and conferencing capabilities. Gain insight into four UC applications and how to select the best one for your use cases. Learn how to extend telecommunications, mobility, desktops and applications to improve business operation performance.
(PODCAST)
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Five IT Trends that Reduce Cost AND Improve Web Performance
by Gomez
August 2009
- (Free Research) Hear from Forrester Research experts to learn about 5 key business and technology trends that are enabling companies to reduce costs AND ensure web application performance.
(WEBCAST)
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7 Essential Tips to Ensure Success with Requirements Management
by Jama Software
December 2009
- (Free Research) A company’s overall success largely relies on the software team’s success. Organizations that embrace this concept experience less frustration, fewer errors, and faster planning and development cycles. Read this guide to learn about seven essential tips to help you be more successful with requirements management and software development.
(WHITE PAPER)
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Overall Approach To Data Quality ROI
by SAP AG
June 2009
- (Free Research) Data quality is an elusive subject that can defy measurement and yet be critical enough to derail any single IT project, strategic initiative, or even a company as a whole. This paper from Business Objects examines an overall approach to data quality ROI including 6 key steps to help you realize tangible ROI on your data quality initiative.
(WHITE PAPER)
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Taking Control of Your Business: Growing Profitably in the Professional Services Market
by SAP AG
January 2006
- (Free Research) This paper details how professional services firms can grow and thrive in a difficult market by enhancing project visibility, maximizing resource utilization, improving operational efficiency, and successfully acquiring more customers.
(WHITE PAPER)
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Data Quality: A Survival Guide For Marketing
by SAP AG
June 2009
- (Free Research) Direct marketing is about communicating a message to a specific prospect or customer. This white paper from Business Objects, an SAP company, focuses on these concepts as they pertain to marketing, and particularly as they are supported by data quality functions inside of the broader EIM framework.
(WHITE PAPER)
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Developing A Universal Approach To Cleansing Customer And Product Data
by SAP AG
June 2009
- (Free Research) Data quality has always been an important issue for companies, and this is even more the case today. This paper reviews current industry problems concerning data quality, and takes a detailed look at how companies are addressing quality problems with customer, product, and other types of corporate data.
(WHITE PAPER)
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Be Prepared! Leverage SAP PLM to Navigate Through Uncertain Times
by SAP America Inc
July 2009
- (Free Research) This webcast explores the business value of product lifecycle management (PLM) in an uncertain economy and explores SAP's approach to becoming more innovative, agile and efficient.
(WEBCAST)
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Seeing the Big Picture: A Corporate Guide to Better Decisions through IT
by SAP
September 2009
- (Free Research) Executives at small and midsize companies are making critical business decisions every day based on the information available to them. This information can come from a variety of sources: opinions from peers and colleagues; a personal sense of intuition or business judgment; or data derived internally or externally to the organization.
(WHITE PAPER)
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EMA Impact Brief: CA Spectrum Service Assurance Bridges Service Management Gap
by CA
October 2009
- (Free Research) Read this brief paper to learn how the new CA integrated service management product offers real hope for beleaguered IT organizations that are trying to bring together the pieces to build an integrated service management story.
(WHITE PAPER)
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Do-It-Yourself BI Done Right: The Secret Sauce is SaaS
by myDIALS Inc.
November 2009
- (Free Research) This webcast, featuring Forrester Research, explains how Software as a Service business intelligence can deliver a more cost-effective way to get relevant information to those who need it faster than traditional business intelligence can.
(WEBCAST)
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Practical and Flexible IT Service Management for the Real World
by Numara Software
January 2009
- (Free Research) This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today.
(WEBCAST)
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Tactical Data Quality Projects Deliver Quick ROI
by DataFlux Corporation
October 2009
- (Free Research) This expert podcast offers advice for deploying and completing tactical data quality projects from Forrester's Rob Karel.
(PODCAST)
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Driving Business Success with Software Reuse
by IBM
March 2008
- (Free Research) This white paper explains how Software Reuse and its underlying fundamentals have evolved dramatically. It also discusses the benefits of constructing critical enterprise software applications through reusable parts.
(WHITE PAPER)
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Dell Windows 7 Readiness Assessment
by Dell, Inc.
October 2009
- (Free Research) To capitalize on the benefits of Windows 7, you must make sure your computing environment is ready for the upgrade. Dell's Windows 7 Readiness Assessment is designed to identify application compatibility, hardware compatibility and migration readiness and to provide the recommendations needed to help make your transition to Windows 7 smooth.
(DATA SHEET)
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7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives
by Vovici
October 2009
- (Free Research) In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives.
(WHITE PAPER)
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