Bpo Service Quality Plan - Outsourcing Guide Results for Bpo Service Quality Plan (Page 2)
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Optimizing Business Service Management (BSM) in a Challenging Global Economy: Delivering Service Quality While Improving IT Efficiency
by Hewlett-Packard Company
May 25, 2009
- (Free Research) This IDC White Paper examines the roles of virtualization and automation in improving operational efficiencies. Delivering end-to-end service visibility across both physical and virtual infrastructures is a key requirement for preventing service outages or failures.
(WHITE PAPER)
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eGuide: Application Lifecycle Management
by Hewlett-Packard Company
December 2008
- (Free Research) This E-Guide discusses the benefits and drawbacks of consistency in ALM and provides an overview of the challenges associated with building and managing quality into the software development life cycle (SDLC).
(EGUIDE)
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A Guide to the Value of Reliable Data in Manufacturing
by DataFlux Corporation
November 2009
- (Free Research) This paper examines the impact of unreliable data on manufacturing companies. It then defines the requirements needed to guarantee data reliability in manufacturing and offers a practical approach to creating and governing that data.
(WHITE PAPER)
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Delivering More Value: What’s New in RRC 2.0
by IBM
November 2009
- (Free Research) IBM Rational ® Requirements Composer helps teams define requirements more effectively and apply 'just enough' management to them across the project lifecycle. Join this webcast to learn more.
(WEBCAST)
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Understanding How Technology Can Support Manufacturing Quality
by Apriso Corporation
November 2009
- (Free Research) In this expert podcast, industry analyst Simon Jacobson discusses the best starting point for a quality improvement initiative within a manufacturing plant, explores what types of software and technology can be used for support, explains why the IT team plays a key role in its success, offers tips on how to reduce error rates, and more.
(PODCAST)
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Reducing Cost and Risk Through Improved Quality Management
by IBM
August 2009
- (Free Research) During the Webcast, we'll show you how adopting a proactive quality management approach to systems and software development can help minimize risk and assist in improving predictability across your development lifecycle.
(WEBCAST)
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Ten Steps to Better Requirements Management White Paper
by IBM
October 2008
- (Free Research) This white paper explains the characteristics of a good requirement and presents ten steps to better requirements management.
(WHITE PAPER)
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Engine Designer and Manufacturer Gets Greater Speed of Production with SAP® xApp™
by SAP AG
January 2009
- (Free Research) Pratt & Whitney Canada, poised to begin manufacturing of a new generation of engines, realized that greater speed of production and real-time analysis of parts quality would be necessary to sustain this initiative.
(CASE STUDY)
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Ensuring Web Service Quality for Service-Oriented Architectures
by Oracle Corporation
June 2008
- (Free Research) This white paper discusses the testing challenges presented by Web services, and introduces best practices to ensure SOA application quality through the use of Oracle’s award-winning Web service testing solution, Oracle Application Testing Suite.
(WHITE PAPER)
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Global Manufacturing Operations Management
by Apriso Corporation
September 2008
- (Free Research) This paper explains how a common platform can provide the basis for not only managing manufacturing operations, but also quality and inventory across global supplier networks.
(WHITE PAPER)
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Capture the Right Requirements and Build Great Products in Half the Time
by Jama Software
December 2009
- (Free Research) Read this white paper to examine the top 3 productivity problems software development teams face. Learn how companies with a central hub of product intelligence are better able to stay connected throughout development, reduce defects and redundant research, build products faster and more efficiently, and more.
(WHITE PAPER)
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The Financial Close: Optimizing Performance and Driving Financial Excellence
by SAP AG
June 2009
- (Free Research) The term "financial close" describes a corporation's ability to complete its accounting cycles and produce financial statements for internal management and external legal reporting. This paper identifies solutions to help organizations improve and sustain their close times and address the challenges associated with automating internal controls
(WHITE PAPER)
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Jama Contour v2.8
by Jama Software
December 2009
- (Free Research) Scope creep kills innovation. Over $1 trillion is spent each year on R&D, and 60% of the projects fail due to requirements issues. By using requirements management best practices you can achieve 2x higher profits and 6x faster development cycles.
(TRIAL SOFTWARE)
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Test Management Tools and Techniques
by Hewlett-Packard Company
August 2008
- (Free Research) This paper explores the challenges and rewards of test management and provides practical ways to help you implement an organized and structured testing process. It also discusses the benefits of HP Quality Center software.
(WHITE PAPER)
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Data Migration for Project Leaders
by DataFlux Corporation
November 2009
- (Free Research) This guidebook provides the answers with a series of detailed sections including essential activities such as planning, forecasting, risk management, team selection, communication and collaboration.
(WHITE PAPER)
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Application Grid: Ideal Platform for IT Consolidation
by Oracle Corporation
April 2009
- (Free Research) Application grid brings the same type of efficiency, scalability, and quality of service to the application layer that database clusters brings to the database layer. With an application grid you get greater efficiency, exceptional agility, and superior quality of service. Download this free white paper now.
(WHITE PAPER)
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Ten steps to better requirements management
by IBM
October 2008
- (Free Research) Requirements definition and management is an activity that has the potential to deliver a high, fast ROI. This white paper explains the characteristics of a good requirement and presents ten steps to better requirements management. Read on to learn how better requirements translate into easier, higher quality projects.
(WHITE PAPER)
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How Outsourcing Drives Business Process Improvements
by CompuCom Systems, Inc.
June 2009
- (Free Research) More than ever, business and IT must collaborate to meet current business realities. Significantly, CIOs must map out long-term strategies that address business plans over the next three to five years, with the delivery of high-quality IT services as a key element of strategic planning. Read this white paper to learn more.
(WHITE PAPER)
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The ROI of Data Governance: A Revenue Generation Perspective
by DataFlux Corporation
June 2008
- (Free Research) Read this whitepaper to learn more about data governance, and when it is appropriate to measure data efforts with ROI or other metrics. Learn about an ROI calculator of data governance and how to test assumptions about data.
(WHITE PAPER)
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Giving Service Companies a Fast Start
by SAP AG
March 2009
- (Free Research) Learn how the SAP Business All-in-One fast-start program can provide service companies like yours with a software solution that helps you respond quickly to customers' expectations of high-quality, differentiated services to help you maintain services relationships - with predictable costs, and low total cost of ownership.
(WHITE PAPER)
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Guide to Better Decision-Making for Your SMB Through IT
by SAP AG
June 2008
- (Free Research) Small and midsize companies that can successfully align IT with their business objectives will be the ones to stay ahead of the competition by having access to the right information at the right time, allowing for better, faster decisions.
(WHITE PAPER)
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Infor - ERP LN
by Infor
September 2008
- (Free Research) Infor ERP LN is an advanced, easy-to-use ERP solution that brings together a wide range of business functions to serve the needs of leading discrete and project-based manufacturers in industrial industries. Check out this demo for more details.
(DEMO)
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Gartner Videocast-- Lean IT: Innovations in Managing IT Service Quality
by CA
November 2009
- (Free Research) Effective management is critical to addressing IT challenges. In this program, leading experts David Williams of Gartner and Roger Pills of CA break down IT's three key challenges to managing IT complexity: aligning IT to the business, managing costs, and IT maturity.
(VIDEOCAST)
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Application Complexity Spurs Growth in Performance Validation Market
by Hewlett-Packard Company
March 2009
- (Free Research) SOA, governance and application development are paramount to the growing application performance validation market. Read this white paper and learn how performance validation solutions evolved from application load testing to currently include enterprise load testing and application performance lifecycle management.
(ANALYST BRIEF)
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Practical and Flexible Business Process Automation with Numara FootPrints 9
by Numara Software
February 2009
- (Free Research) In today's economic climate, products that enhance operational efficiency are more essential than ever. By leveraging a single, highly adaptive, centralized system to track and automate multiple business processes, you can maximize productivity, reducing support costs and increasing quality of service across your entire business.
(WEBCAST)
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