Bpo Service Quality Plan - Outsourcing Guide Results for Bpo Service Quality Plan (Page 5)
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The Agile Project Manager
by VersionOne Inc.
June 08, 2009
- (Free Research) This white paper will explore the impact agile development methodologies are having on the Project Management community, what new skills are required, and what the Project Manager can do to ease the transition.
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Agile Development: A Manager's Roadmap for Success
by VersionOne Inc.
September 2008
- (Free Research) This white paper presents the key characteristics of successful agile managers as they introduce and scale agile methods. Learn what agile managers can do to help their teams and organizations adopt agile development practices to deliver real...
(WHITE PAPER)
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Enterprise, Back-Office Applications Propel our Business: An order management system, payroll and customer call center that connects your organization with customers and employees
by IBM
October 2009
- (Free Research) With Oracle Applications Extension for Rational Performance you no longer have to jeopardize your business engine during an upgrade. You’ll eliminate risk, increase testing productivity, speedy delivery, and ensure the quality and scalability of your business systems.
(WHITE PAPER)
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Operational Excellence: The New Lever of Profitability and Competitive Advantage
by SAP AG
January 2009
- (Free Research) The paper provides valuable evidence about the benefits of achieving aligned operational excellence. In it you'll discover why companies that build and align their operational capabilities for strategic advantage earn a distinct execution premium in their business performance.
(WHITE PAPER)
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Managing Risk through Financial Processes: Embedding Governance, Risk and Compliance
by SAP AG
November 2008
- (Free Research) To find out how senior executives view their financial processes, the Economist Intelligence Unit surveyed a global sample of mostly financial executives in September 2008. Some respondents focused on the importance of developing processes that reduced costs and improved efficiency. Others acknowledged the importance of cost and efficiency..
(ANALYST REPORT)
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Migrating to the New Dell Management Console
by Dell, Inc. and Intel
May 2009
- (Free Research) Read this white paper to learn how the Dell™ Management Console Powered by Altiris™ from SymantecTM centralizes multiple aspects of systems management into a single easy-to-use tool.
(WHITE PAPER)
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The Forrester Wave: Requirements Management, Q2 2008
by Hewlett-Packard Company
March 2009
- (Free Research) In Forrester's 79-criteria evaluation of requirements management tools vendors, five standalone requirements management tools and four application life-cycle management (ALM) solutions that include requirements management capabilities went head-to-head. Read this research paper to see how each one fared.
(ANALYST REPORT)
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Redefining the Application lifecycle: Looking beyond the Application to Align with Business Goals
by Hewlett-Packard Company
December 2008
- (Free Research) This paper describes the HP approach and highlights the key opportunities to reduce the risks, costs, and time required to develop, deliver, and maintain high quality applications.
(WHITE PAPER)
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Numara® FootPrints Change Management: Solutions for Automating and Managing Change
by Numara Software
March 2008
- (Free Research) View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.
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Analyst Whitepaper: Practical Approaches for Securing Web Applications Across the Software Delivery Lifecycle
by IBM
July 2009
- (Free Research) When web application delivery is implemented in a collaborative, re-peatable, and process-oriented manner, companies can benefit from more efficient development models and more secure applications. Read this white paper to learn more.
(WHITE PAPER)
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eBook: HP IT Service Management - Optimizing Service Lifecycle Delivery and Cost
by HP
October 2009
- (Free Research) Many IT professionals are looking to IT Service Management (ITSM) to deliver quality IT services that meet the needs of the business under these tough conditions. Regardless of the size of your business, you can deliver superior service quality to your business with the HP approach to ITSM and the HP software and services that support it.
(EBOOK)
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Optimizing the Order-to-Cash Process: Managing Documents throughout the Process
by Dolphin Corporation
October 2009
- (Free Research) This paper examines an array of solutions for SAP customers to optimize the Order-to-Cash processes in ways that contain costs and achieve optimum organizational efficiency, high customer retention and successful cash management.
(WHITE PAPER)
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Creating a Case for Accounts Payable Automation in SAP® Systems: Streamlining Cost Containment and Maximizing Cash Flow
by Dolphin Corporation
October 2009
- (Free Research) This whitepaper discusses best practices options and a solid approach to implementing solutions for automating and optimizing Accounts Payable in the SAP environment.
(WHITE PAPER)
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Podcast: Right Sizing Agile Development
by Construx Software
October 2009
- (Free Research) In this podcast, hear about Agile practices that have worked well, failure modes of Agile practices that have failed to live up to the hype, and how to choose the right Agile development for your organization.
(PODCAST)
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Smarter Products for a Smarter Planet
by IBM
October 2009
- (Free Research) Join us to learn how to leverage IBM’s software, hardware and services to achieve competitive advantage.
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Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs
by BMC Software, Inc
June 2009
- (Free Research) Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”
(WHITE PAPER)
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Video Solutions: Understanding Video Quality
by Motorola, Inc.
August 2009
- (Free Research) An understanding of the effect of factors such as resolution, frames per second, video codec, packets per second, and bit rate on bandwidth requirements will enable network operators to correctly design communications infrastructure networks that will support video applications. Read on to learn more.
(WHITE PAPER)
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Reinsurance Company Improves Data Quality, Enhances Profitability with DataFlux
by DataFlux Corporation
January 2009
- (Free Research) DataFlux dfPower Studio combines several tools to help standardize incoming data and assist companies in building business rules into their system.
(CASE STUDY)
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Essentials of CRM for Wealth Management Empower Advisors with Client-centric Tools
by Pivotal CRM, a CDC Software solution
February 2009
- (Free Research) In this white paper, learn how wealth management firms can use client relationship management (CRM) strategies and technology to build relationships as trusted advisors, maximize share of wallet, and increase productivity.
(WHITE PAPER)
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CIO Decisions Ezine Volume 3
by CIO Decisions
October 2008
- (Free Research) In this issue we tackle service-oriented architecture and dive into how Software as a Service can drive flexibility and meet business needs. Also in this issue: MDM's strongest business case and how to navigate the compliance minefield.
(EZINE)
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ER/Studio 8.0 - Database management for the Enterprise
by Embarcadero Technologies, Inc.
May 2009
- (Free Research) Database architects and administrators need to discover, document, and re-use data assets; reverse-engineer, analyze, and optimize existing databases; and design to comply with regulatory requirements and organizational standards.
(TRIAL SOFTWARE)
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Seven Ways to Reduce IT Costs with Master Data Management
by Siperian, Inc.
February 2009
- (Free Research) Faced with budget cuts In today's economic environment, how can IT maintain service levels and continue to provide value to business? Smart IT decision-makers are investing in master data management.
(WHITE PAPER)
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Increasing ROI with Data Services
by Oracle Corporation
August 2008
- (Free Research) This white paper will address data services implementation and the role of Oracle Data Service Integrator in that process. It will describe the technical benefits of a data services implementation within the context of initiatives to promote business process management (BPM), service-oriented architecture (SOA), portal projects, and BI.
(WHITE PAPER)
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Redefining the Economics of Running the Modern Data Center
by Eaton Corporation
September 2009
- (Free Research) The cost of operating the data center is outpacing the cost of IT resources themselves. High-density equipment pressures power and cooling systems to the max. Learn of the new approaches and technologies that are redefining the economics of running the modern data center.
(WHITE PAPER)
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Geisinger Health System Selects Kofax Intelligent Capture & Exchange to Automate Medical Records Processing
by Kofax, Inc.
August 2009
- (Free Research) This case study will take a look at how Geisinger Health System worked with Kofax Intelligent Capture and Exchange to manage a rapidly growing amount of data at multiple locations. By upgrading to Kofax Capture 5, Geisinger Health System was able to scan high resolution copies of patient records into the workflow and access them at any location.
(CASE STUDY)
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