Bpo Service Quality Plan - Outsourcing Guide Results for Bpo Service Quality Plan
Computerworld Outsourcing Guide
home
|
browse
|
register
|
about
|
get listed
Results for keyword: Bpo Service Quality Plan
1 - 25 of 500 |
<<
<
1
2
3
4
5
of 20
>
>>
ALL RESULTS
SOFTWARE
SERVICES AND RESELLERS
HARDWARE
Topics related to your search:
Service Desk Consolidation Cuts Costs and Increases Service Quality
by BMC Software, Inc
June 15, 2009
- (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.
(WHITE PAPER)
VIEW ABSTRACT
|
GO TO WHITE PAPER
Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs
by BMC Software, Inc
June 15, 2009
- (Free Research) Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”
(WHITE PAPER)
VIEW ABSTRACT
|
GO TO WHITE PAPER
Five Steps to Gaining Control and Managing Complexity in the Data Center through Service Automation
by BMC Software, Inc
June 15, 2009
- (Free Research) Automating your data center can improve operational efficiency and give you control over service quality, security, and business agility, while simultaneously reducing risk and costs. Learn how five simple steps can help you chart your course to automation and show you how to develop a deliberate and well-planned incremental approach.
(WHITE PAPER)
VIEW ABSTRACT
|
GO TO WHITE PAPER
eBook: HP IT Service Management - Optimizing Service Lifecycle Delivery and Cost
by HP
October 28, 2009
- (Free Research) Many IT professionals are looking to IT Service Management (ITSM) to deliver quality IT services that meet the needs of the business under these tough conditions. Regardless of the size of your business, you can deliver superior service quality to your business with the HP approach to ITSM and the HP software and services that support it.
(EBOOK)
VIEW ABSTRACT
|
GO TO
Why You Should Take a Holistic Approach to ITIL and Service Support
by BMC Software, Inc
June 15, 2009
- (Free Research) In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
(WHITE PAPER)
VIEW ABSTRACT
|
GO TO WHITE PAPER
HCL Insurance BPO Services Transforms Its Mainframe Environment to Reduce Costs by 75% and Improve Service Performance
by Micro Focus, Ltd
October 27, 2009
- (Free Research) Following a Business Process Outsourcing agreement for the administration of Life and Pension products, HCL Insurance BPO Services, undertook a full analysis of the inherited infrastructure. A risk was identified with the third party mainframe used to host its CAPSIL insurance application.
(CASE STUDY)
VIEW ABSTRACT
|
GO TO CASE STUDY
The 10 Worst Practices for Technical Support and How to Overcome Them
by NTR Global
October 29, 2009
- (Free Research) This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.
(WHITE PAPER)
VIEW ABSTRACT
|
GO TO WHITE PAPER
Standardize Systems for Audit Readiness and Improved Stability
by Tripwire, Inc.
December 10, 2009
- (Free Research) Sitel, Inc is a global provider of business process outsourcing (BPO). They needed to establish audit readiness and compliance across multiple regulatory standards and at the same time develop multi-tier change and configuration controls. Read this brief paper to learn how Tripwire was able to help Sitel meet all their needs and more.
(CASE STUDY)
VIEW ABSTRACT
|
GO TO CASE STUDY
Best Practices for Network Transformation for Carrier Ethernet Services
by ECI Telecom
May 17, 2009
- (Free Research) ECI's 1Net architecture helps service providers converge core Ethernet and DWDM networks for increased service flexibility while lowering operating and capital expenses. ECI's converged network not only addresses the needs of operators, but also sets a new standard for network efficiency and service quality. Read this whitepaper to find out more.
(WHITE PAPER)
VIEW ABSTRACT
|
GO TO WHITE PAPER
Learning from BPM Leaders: Benefits, Prerequisites and the Impact of Successful BPM Initiatives
by SAP AG
June 05, 2009
- (Free Research) The experiences of BPM leaders have created, for CIOs just beginning the implementation process, a road map to success: improved business and IT communication, an overall refresh of roles and responsibilities and greater process flexibility - those that do BPM right reap the ultimate reward of business innovation: competitive advantage.
(WHITE PAPER)
VIEW ABSTRACT
|
GO TO WHITE PAPER
Managing Requirements, Tests and Defects with HP Quality Center
by Hewlett-Packard Company
May 2007
- (Free Research) HP TestDirector for Quality Center software drives a more effective and efficient global application testing process and supports high levels of communication and collaboration among distributed testing teams.
(DATA SHEET)
VIEW ABSTRACT
|
GO TO
SAP® BusinessObjects™ Data Services: One Product For Data Quality and Data Integration
by SAP AG
June 2009
- (Free Research) Introducing SAP® BusinessObjects™ Data Services breakthrough technology software for the enterprise information management market. The software unifies our leading data-quality and integration solutions - helping your organization to move, transform, and improve virtually any type of data anywhere, at any frequency.
(WHITE PAPER)
VIEW ABSTRACT
|
GO TO WHITE PAPER
Strategic QA: Steps to Effective Software Quality Assurance
by IBM
July 2007
- (Free Research) This whitepaper details the challenges and solutions available for organizations wishing to improve their software development process, reduce costs, improve quality and increase reliability of planning.
(WHITE PAPER)
VIEW ABSTRACT
|
GO TO WHITE PAPER
Managing the Costs of Complex Sourcing: Driving Business Adaptability with Quality
by Hewlett-Packard Company
December 2009
- (Free Research) This paper addresses the benefits and challenges driving increased adoption of testing automation along with coordination of requirements and security. It also analyzes the adoption of complex sourcing approaches to development and the need for effective quality management in that context.
(WHITE PAPER)
VIEW ABSTRACT
|
GO TO WHITE PAPER
Podcast: Driving Effective Software Quality to Address Application Complexity
by Hewlett-Packard Company
December 2009
- (Free Research) Join Melinda Ballou as she answers how organizations can be successful and maintain high-performing business-critical software with fewer resources and strategies for successful quality adoption.
(PODCAST)
VIEW ABSTRACT
|
GO TO PODCAST
Driving Effective Software Quality to Address Application Complexity
by Hewlett-Packard Company
December 2009
- (Free Research) Join Melinda Ballou as she answers how organizations can be successful and maintain high-performing business-critical software with fewer resources and strategies for successful quality adoption.
(WEBCAST)
VIEW ABSTRACT
|
GO TO WEBCAST
Rational Quality Manager
by IBM
November 2009
- (Free Research) Download your free trial of IBM Rational Quality Manager V2, a collaborative, Web-based, quality management solution that offers comprehensive test planning and test asset management from requirements to defects.
(DOWNLOAD)
GO TO DOWNLOAD
Virtualization For Better, Faster, More Cost-Effective Quality Assurance
by Hewlett-Packard Company
April 2008
- (Free Research) Read this white paper to learn how adding Surgient VQMS to HP Quality Center helps you centrally manage and allocate test lab resources from HP Quality Center across multiple and distributed teams according to business policies and quotas, and more.
(WHITE PAPER)
VIEW ABSTRACT
|
GO TO WHITE PAPER
IBM Smarter Products Webcast: The Payoff of Driving Requirements Management Across Product Development
by IBM
December 2009
- (Free Research) Join our industry panel of experts from EADS, CareFusion, and Chrysler as they discuss their experiences in implementing a structured approach to requirements management based on IBM Rational software.
(WEBCAST)
GO TO WEBCAST
The Importance of a Single Platform for Data Integration and Quality Management
by SAP AG
June 2009
- (Free Research) This paper examines the evolution of the data integration and quality industry, and explains the benefits of moving toward a single data services architecture. It outlines requirements for a software platform for supporting such an architecture, and, as an example, reviews the BusinessObjects“ Data Services XI Release 3 platform.
(WHITE PAPER)
VIEW ABSTRACT
|
GO TO WHITE PAPER
eBook: Building A Center Of Excellence
by Hewlett-Packard Company
February 2009
- (Free Research) HP's approach to application lifecycle management and the Center of Excellence model for quality, performance, SOA, and security eliminates repetitive processes and work. And it improves business results by helping leading organizations integrate knowledge, processes, and resources.
(EBOOK)
VIEW ABSTRACT
|
GO TO
Reducing Risk through Requirements-driven Quality Management: An End-to-end Approach
by Hewlett-Packard Company
December 2008
- (Free Research) This white paper explains a structured way to manage requirements and how risk-based requirements and quality management are inseparable from the larger process of managing the planning, test and release of a software system.
(WHITE PAPER)
VIEW ABSTRACT
|
GO TO WHITE PAPER
Customer perspectives on the benefits of a collaborative process to deliver software quality
by IBM
September 2009
- (Free Research) This Hurwitz and Associates whitepaper shares the successes, challenges and future plans of three companies - Sogeti Group, Accident Compensation Corporation (ACC), and Scotiabank.
(WHITE PAPER)
GO TO WHITE PAPER
IT Quality Health Assessment Tool
by IBM
September 2009
- (Free Research) This one minute survey consists of ten questions to assess your software quality environment. When complete, you will receive custom recommendations that you can view and print out to help plan your QA strategy; complete with next steps, and thought leadership guidance and papers.
(ASSESSMENT TOOL)
VIEW ABSTRACT
|
GO TO
Presentation Transcript - Best Practices: Protect Your Online Revenue Through Web Performance Testing
by Gomez
October 2009
- (Free Research) This transcript will discuss optimizing application performance and quality, and various strategies that IDC sees in its research to help you improve your decision making about how you approach quality, management and performance optimization. Read on to learn more about how to protect your online revenue through web performance testing.
(PRESENTATION TRANSCRIPT)
VIEW ABSTRACT
|
GO TO
1 - 25 of 500 |
<<
<
1
2
3
4
5
of 20
>
>>
Get Listed on KnowledgeStorm
|
About KnowledgeStorm
|
Help
The Computerworld Outsourcing Guide is a part of the
KnowledgeStorm Network
.
Solution Index
Recent Searches
1
|
2
|
3
|
4
|
5
|
6
|
7
|
8
|
9
|
10
|
11
|
12
|
13
|
14
|
15
|
16
|
17
|
18
|
19
|
20
|
21
|
22
|
23
|
24
|
25
KnowledgeStorm is brought to you by
TechTarget
, the most targeted IT media.
Copyright © 2009 KnowledgeStorm and TechTarget. All rights reserved.
Privacy Statement
-
Terms of Use
