Bpo Quality Parameters - Outsourcing Guide Results for Bpo Quality Parameters (Page 4)
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The 10 Worst Practices for Technical Support and How to Overcome Them
by NTR Global
October 29, 2009
- (Free Research) This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.
(WHITE PAPER)
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Informatica 9. Transform your business. Transform your world.
by Informatica
October 15, 2009
- (Free Research) This webcast will show you how to access and deliver relevant, trusted data to your business to drive competitive advantage. Discover how to get business and IT on the same page, make data quality issues a thing of the past and leverage SOA effectively.
(WEBCAST)
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Case Study: Welch’s® Improves its Warehouse and Inventory Management Operations
by TAKE Supply Chain
October 15, 2009
- (Free Research) Welch's selected the TAKE Supply Chain Gemini™ for OPM mobile software solution and Compliance Label Manager (CLM), a barcode and radio-frequency identification (RFID) label management solution to improve the speed, visibility, accuracy and control of extended manufacturing and distribution supply chains. Read on to learn more.
(CASE STUDY)
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Back Office Outsourcing and Investment Reporting - A Guide for Investment Advisors
by Advent Software, Inc
January 2006
- (Free Research) In investment reporting, customers expect detailed reports of irreproachable accuracy, delivered with no delay or excuses. This whitepaper will serve as as a guide for Investment Advisors.
(WHITE PAPER)
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Intercepting Interference
by Motorola, Inc.
September 2009
- (Free Research) Motorola’s industry leading wireless broadband expertise helps to substantially reduce the effects of interference for point-to-multipoint wireless access and distribution networks in both licensed and unlicensed frequencies. This solution paper gives the details.
(WHITE PAPER)
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The Power of Universal Patterns and Models for Master Data Management
by Embarcadero Technologies, Inc.
September 2009
- (Free Research) In this webcast featuring best-selling author, Len Silverston, learn how to implement universal patterns for data modeling to improve management flexibility. Gain insight into various modeling choices to meet your organization's needs. Discover how to improve quality and reduce management costs by re-using patterns.
(WEBCAST)
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The ROI of Data Governance: Seven Ways Your Data Governance Program Can Help You Save Money
by DataFlux Corporation
July 2009
- (Free Research) The following paper outlines seven ways that data governance programs can help manage costs and presents a mechanism for quantifying the return on investment (ROI) for these contributions.
(WHITE PAPER)
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Achieving Reliability in Financial Reporting
by Oracle Corporation
December 2008
- (Free Research) Read this white paper to learn more about how Oracle’s financial governance solution can focus resources on high-risk areas, improve the quality and efficiency of the financial reporting process, and strengthen operational controls.
(WHITE PAPER)
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SAP Data Migration Using Business Objects Information Management Software
by SAP AG
June 2009
- (Free Research) This paper is about using information management software from Business Objects, an SAP company, for SAP data migration projects, either for upgrades from one version of SAP to a newer one, or from other environments to SAP.
(WHITE PAPER)
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Infor - ERP LN
by Infor
September 2008
- (Free Research) Infor ERP LN is an advanced, easy-to-use ERP solution that brings together a wide range of business functions to serve the needs of leading discrete and project-based manufacturers in industrial industries. Check out this demo for more details.
(DEMO)
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Beijing 2008 delivered - Ready for the next stops!
by Atos Origin
November 2009
- (Free Research) Watch this video to learn some of the steps Atos Origin took to make sure the Beijing 2208 Olympic Games were successful and learn some of the steps they are taking for future Olympic Games, including Vancouver 2010 and London 2012.
(VIDEO)
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CA Service Assurance Webcast: Transforming IT in Lean Times
by CA
November 2009
- (Free Research) Many companies face IT challenges related to visualization, integration, discovery and mapping, prioritization, predictive strategies, and reporting accuracy. This webcast addresses these challenges and explains how CA's approach to service quality is both effective and cost-conscious in lean times.
(WEBCAST)
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Data Migration for Project Leaders
by DataFlux Corporation
November 2009
- (Free Research) This guidebook provides the answers with a series of detailed sections including essential activities such as planning, forecasting, risk management, team selection, communication and collaboration.
(WHITE PAPER)
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Commodity Coding: Code It or Buy (Too Much of) It
by DataFlux Corporation
November 2009
- (Free Research) This paper will present you with all the information needed to make an educated decision on whether to commodity coding is right for your organization and it will help with choosing the commodity coding that fits your company.
(WHITE PAPER)
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A Guide to the Value of Reliable Data in Retail Banking
by DataFlux Corporation
November 2009
- (Free Research) Banks need to get smarter, attract the right customers, implement customer level risk management, and implement risk adjusted customer relationship pricing and all of this is dependent on trusted data. This paper examines the impact of unreliable data on retail banks. It then defines the requirements needed to guarantee data reliability in banking.
(WHITE PAPER)
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A Guide to the Value of Reliable Data in Insurance
by DataFlux Corporation
November 2009
- (Free Research) Only when data is trusted can it be used in confidence in all insurance operational and analytical process activities. This paper examines the impact of unreliable data on insurance companies. It then defines the requirements needed to guarantee data reliability in insurance and offers a practical approach to creating and governing that data.
(WHITE PAPER)
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Webcast: Five Things You Can Do Today to Cut Costs Using Agile Development
by IBM
September 2009
- (Free Research) In this economic downturn, organizations are looking to cut costs. Agile teams produce higher quality work, are quick to deliver and provide greater ROI. What can these teams do now to cut costs? Join us as Scott Ambler, Practice Leader Agile Development, provides his expertise and guidance on this pressing topic for today.
(WEBCAST)
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Giving Service Companies a Fast Start
by SAP AG
March 2009
- (Free Research) Learn how the SAP Business All-in-One fast-start program can provide service companies like yours with a software solution that helps you respond quickly to customers' expectations of high-quality, differentiated services to help you maintain services relationships - with predictable costs, and low total cost of ownership.
(WHITE PAPER)
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Delivering Content: Your Best Method?
by AT&T Corp
October 2009
- (Free Research) To deliver high-demand content to a widely dispersed pool of internet users, a cache-based Content Delivery Network is the way to go. This type of CDN stores duplicates content near user access points, reducing distance-imposed latency and improving video and audio quality. This paper weighs the pros and cons of using a network-based CDN provider.
(WHITE PAPER)
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Managing Device Diversity: How To Embrace Employee-Owned BlackBerry, iPhone and Windows Mobile Smartphones (And Make Your CIO Smile)
by BoxTone
October 2009
- (Free Research) This free handbook explains why "enabled compliance" is what IT management and CIOs need to maximize mobile worker productivity while optimizing the balance of service quality, cost and risk to the organization.
(WHITE PAPER)
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Red Hat Service-Oriented Architecture
by JBoss, a Division of Red Hat
July 2009
- (Free Research) Red Hat can alleviate common infrastructure problems by moving organizations toward service-oriented architectures (SOA). High-quality, low-cost, SOA-enabled solutions from Red Hat and JBoss let customers focus their resources on the applications and business processes that differentiate their business and give them a competitive advantage.
(WHITE PAPER)
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Managing the Cost and Complexity of Compliance through Governance
by McAfee, Inc.
October 2009
- (Free Research) Read this presentation transcript for a discussion on risk management, corporate governance, regulatory compliance, and information quality presented by speaker Laurence Anker.
(PRESENTATION TRANSCRIPT)
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Email and the Law: Challenges of Email Management
by Mimecast
May 2009
- (Free Research) This presentation transcript covers how organizations can make their email policies compliant with applicable laws. It details ways in which email and the legal system interact and provides 12 steps for good evidential quality of email.
(WHITE PAPER)
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ITIL®,the CMS and You
by BMC Software, Inc
August 2009
- (Free Research) This white paper describes the CMS (configuration management system) as emphasized in ITIL V3, and explores how it differs from a CMDB. Further, it shows how a CMS increases your ability to make better IT decisions that impact business agility, productivity, and quality of service.
(WHITE PAPER)
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Why You Should Take a Holistic Approach to ITIL and Service Support
by BMC Software, Inc
June 2009
- (Free Research) In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
(WHITE PAPER)
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