Bpo Quality Parameters - Outsourcing Guide Results for Bpo Quality Parameters (Page 5)
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A Guide to the Value of Reliable Data in Retail Banking
by DataFlux Corporation
November 02, 2009
- (Free Research) Banks need to get smarter, attract the right customers, implement customer level risk management, and implement risk adjusted customer relationship pricing and all of this is dependent on trusted data. This paper examines the impact of unreliable data on retail banks. It then defines the requirements needed to guarantee data reliability in banking.
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A Guide to the Value of Reliable Data in Insurance
by DataFlux Corporation
November 02, 2009
- (Free Research) Only when data is trusted can it be used in confidence in all insurance operational and analytical process activities. This paper examines the impact of unreliable data on insurance companies. It then defines the requirements needed to guarantee data reliability in insurance and offers a practical approach to creating and governing that data.
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Webcast: Five Things You Can Do Today to Cut Costs Using Agile Development
by IBM
September 10, 2009
- (Free Research) In this economic downturn, organizations are looking to cut costs. Agile teams produce higher quality work, are quick to deliver and provide greater ROI. What can these teams do now to cut costs? Join us as Scott Ambler, Practice Leader Agile Development, provides his expertise and guidance on this pressing topic for today.
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Delivering Content: Your Best Method?
by AT&T Corp
October 19, 2009
- (Free Research) To deliver high-demand content to a widely dispersed pool of internet users, a cache-based Content Delivery Network is the way to go. This type of CDN stores duplicates content near user access points, reducing distance-imposed latency and improving video and audio quality. This paper weighs the pros and cons of using a network-based CDN provider.
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Email and the Law: Challenges of Email Management
by Mimecast
May 15, 2009
- (Free Research) This presentation transcript covers how organizations can make their email policies compliant with applicable laws. It details ways in which email and the legal system interact and provides 12 steps for good evidential quality of email.
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ITIL®,the CMS and You
by BMC Software, Inc
August 20, 2009
- (Free Research) This white paper describes the CMS (configuration management system) as emphasized in ITIL V3, and explores how it differs from a CMDB. Further, it shows how a CMS increases your ability to make better IT decisions that impact business agility, productivity, and quality of service.
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Why You Should Take a Holistic Approach to ITIL and Service Support
by BMC Software, Inc
June 15, 2009
- (Free Research) In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
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Five Steps to Gaining Control and Managing Complexity in the Data Center through Service Automation
by BMC Software, Inc
June 15, 2009
- (Free Research) Automating your data center can improve operational efficiency and give you control over service quality, security, and business agility, while simultaneously reducing risk and costs. Learn how five simple steps can help you chart your course to automation and show you how to develop a deliberate and well-planned incremental approach.
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Bloor Research - Data Discovery Spotlight
by Talend
February 28, 2009
- (Free Research) In this Spotlight Report, Research Director Philip Howard explains why data discovery is of fundamental importance to data integration, data quality, and many other projects ranging from business intelligence through master data management to data governance and data archival. Read on to learn more about the importance of data discovery.
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Practical Open Source Data Integration Case Studies & Implementation Examples
by Talend
February 10, 2009
- (Free Research) This document presents a few selected case studies, illustrating real-life implementations of open source data integration and its associated benefits.
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Managing Device Diversity: How To Embrace Employee-Owned BlackBerry, iPhone and Windows Mobile Smartphones (And Make Your CIO Smile)
by BoxTone
October 08, 2009
- (Free Research) This free handbook explains why "enabled compliance" is what IT management and CIOs need to maximize mobile worker productivity while optimizing the balance of service quality, cost and risk to the organization.
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Managing the Cost and Complexity of Compliance through Governance
by McAfee, Inc.
October 08, 2009
- (Free Research) Read this presentation transcript for a discussion on risk management, corporate governance, regulatory compliance, and information quality presented by speaker Laurence Anker.
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How Outsourcing Drives Business Process Improvements
by CompuCom Systems, Inc.
June 01, 2009
- (Free Research) More than ever, business and IT must collaborate to meet current business realities. Significantly, CIOs must map out long-term strategies that address business plans over the next three to five years, with the delivery of high-quality IT services as a key element of strategic planning. Read this white paper to learn more.
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Managing the WAN to Optimize Business
by Blue Coat
July 01, 2007
- (Free Research) Bandwidth management is a common technique employed by IT organizations to improve quality of service over the WAN by assigning guaranteed levels of bandwidth and prioritizing traffic to improve application performance. To be effective, bandwidth management must be perfectly aligned with business policies and priorities. Read on to learn more.
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Enterprise, Back-Office Applications Propel our Business: An order management system, payroll and customer call center that connects your organization with customers and employees
by IBM
October 01, 2009
- (Free Research) With Oracle Applications Extension for Rational Performance you no longer have to jeopardize your business engine during an upgrade. You’ll eliminate risk, increase testing productivity, speedy delivery, and ensure the quality and scalability of your business systems.
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Red Hat Service-Oriented Architecture
by JBoss, a Division of Red Hat
July 16, 2009
- (Free Research) Red Hat can alleviate common infrastructure problems by moving organizations toward service-oriented architectures (SOA). High-quality, low-cost, SOA-enabled solutions from Red Hat and JBoss let customers focus their resources on the applications and business processes that differentiate their business and give them a competitive advantage.
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Managed VoIP: More Cost Effective Than You Think
by Orange Business Services
July 21, 2009
- (Free Research) Currently over 600 Orange Business Services customers use their VPNs to transport voice and data. Some use a do-it-yourself model; others use a fully managed model. If you're looking for value, the fully managed approach is the less costly and higher quality alternative. Read this paper to find more details about pros and cons of each choice.
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Getting There From Here: Delivering Unified Communications to Your Organization - Part 2
by IBM
September 10, 2009
- (Free Research) In this webcast, discover new unified communication (UC) technology that enhances collaboration and conferencing capabilities. Gain insight into four UC applications and how to select the best one for your use cases. Learn how to extend telecommunications, mobility, desktops and applications to improve business operation performance.
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Moving Into the Cloud
by Rackspace Hosting & Limelight Networks
December 11, 2009
- (Free Research) The computing-as-a-service/ cloud computing scenario is gaining great popularity, but there are challenges. The big one is the performance of the "cloud" itself, and consumers need a CDN provider like Limelight Networks to help businesses shoulder the burden of maintaining service uptime.
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PODCAST: Getting There From Here: Delivering Unified Communications to Your Organization - Part 2
by IBM
September 11, 2009
- (Free Research) In this podcast, discover new unified communication (UC) technology that enhances collaboration and conferencing capabilities. Gain insight into four UC applications and how to select the best one for your use cases. Learn how to extend telecommunications, mobility, desktops and applications to improve business operation performance.
(PODCAST)
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SAP® BusinessObjects™: The Preferred Business Intelligence Choice Designed for Growing Companies
by SAP AG
December 01, 2008
- (Free Research) SAP® BusinessObjects™ Edge software is the business intelligence (BI) choice of midsize companies hoping to improve business processes, discover new opportunities and edge out the competition. It includes affordable solutions addressing just about any BI requirement, like operational reporting and analysis, dashboards and visualization.
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10 Principles of Effective Requirements Management
by IBM
December 11, 2009
- (Free Research) Download this webcast today to learn how improved Requirements Management can increase the success of your projects-- and your business.
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Delivering Agile Healthcare: Wake Forest University Baptist Medical Center
by Intel
December 03, 2009
- (Free Research) Wake Forest University Baptist Medical Center is extending its virtual environment with the latest Intel® architecture, saving USD 450,000 on hardware acquisition and increasing IT agility.
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Five IT Trends that Reduce Cost AND Improve Web Performance
by Gomez
August 07, 2009
- (Free Research) Hear from Forrester Research experts to learn about 5 key business and technology trends that are enabling companies to reduce costs AND ensure web application performance.
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7 Essential Tips to Ensure Success with Requirements Management
by Jama Software
December 08, 2009
- (Free Research) A company’s overall success largely relies on the software team’s success. Organizations that embrace this concept experience less frustration, fewer errors, and faster planning and development cycles. Read this guide to learn about seven essential tips to help you be more successful with requirements management and software development.
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