Bpo Quality Control - Outsourcing Guide Results for Bpo Quality Control (Page 4)
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Delivering More Value: What’s New in RRC 2.0
by IBM
November 04, 2009
- (Free Research) IBM Rational ® Requirements Composer helps teams define requirements more effectively and apply 'just enough' management to them across the project lifecycle. Join this webcast to learn more.
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Application Grid: Ideal Platform for IT Consolidation
by Oracle Corporation
April 01, 2009
- (Free Research) Application grid brings the same type of efficiency, scalability, and quality of service to the application layer that database clusters brings to the database layer. With an application grid you get greater efficiency, exceptional agility, and superior quality of service. Download this free white paper now.
(WHITE PAPER)
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eBook: HP IT Service Management - Optimizing Service Lifecycle Delivery and Cost
by HP
October 28, 2009
- (Free Research) Many IT professionals are looking to IT Service Management (ITSM) to deliver quality IT services that meet the needs of the business under these tough conditions. Regardless of the size of your business, you can deliver superior service quality to your business with the HP approach to ITSM and the HP software and services that support it.
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Ten steps to better requirements management
by IBM
October 01, 2008
- (Free Research) Requirements definition and management is an activity that has the potential to deliver a high, fast ROI. This white paper explains the characteristics of a good requirement and presents ten steps to better requirements management. Read on to learn how better requirements translate into easier, higher quality projects.
(WHITE PAPER)
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Presentation Transcript: The Power of Universal Patterns and Models for Master Data Management
by Embarcadero Technologies, Inc.
October 19, 2009
- (Free Research) In this presentation transcript featuring best-selling author, Len Silverston, learn how to implement universal patterns for data modeling to improve management flexibility. Gain insight into various modeling choices to meet your organization's needs. Discover how to improve quality and reduce management costs by re-using patterns.
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Agile Development: A Manager's Roadmap for Success
by VersionOne Inc.
September 2008
- (Free Research) This white paper presents the key characteristics of successful agile managers as they introduce and scale agile methods. Learn what agile managers can do to help their teams and organizations adopt agile development practices to deliver real...
(WHITE PAPER)
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Global Manufacturing Operations Management
by Apriso Corporation
September 2008
- (Free Research) This paper explains how a common platform can provide the basis for not only managing manufacturing operations, but also quality and inventory across global supplier networks.
(WHITE PAPER)
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Oracle Crystal Ball: Dramatically Improve the Quality of Your Strategic Business Decisions
by Oracle Corporation
September 2009
- (Free Research) Increase revenue. Decrease costs. Reduce development time. Every day you strive to meet these goals. And each business decision you make either enables you to advance toward them - or impedes your progress. Read this paper to learn more.
(WHITE PAPER)
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Ensuring Web Service Quality for Service-Oriented Architectures
by Oracle Corporation
June 2008
- (Free Research) This white paper discusses the testing challenges presented by Web services, and introduces best practices to ensure SOA application quality through the use of Oracle’s award-winning Web service testing solution, Oracle Application Testing Suite.
(WHITE PAPER)
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Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs
by BMC Software, Inc
June 2009
- (Free Research) Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”
(WHITE PAPER)
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Enterprise Information Management: In Support of Operational, Analytic, and Governance Initiatives
by SAP BusinessObjects
June 2009
- (Free Research) There's a trend toward enterprise information management (EIM), a practice that holistically coordinates teams and integrates tools, rather than having data and other information isolated and managed by independent teams using their own set of management tools.
(WHITE PAPER)
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The Enterprise Database Security Lifecycle: Configuration and Controls
by Guardium
December 2009
- (Free Research) This video provides clear and actionable steps to protect an enterprise database and the data that it stores. Featuring Adrian Lane and Rich Mogull, specific points of emphasis include preventative controls, detection controls, and a data security life-cycle overview.
(VIDEO)
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Configuration Audit and Control: 10 Critical Factors to Change and Configuration Management Success
by Tripwire, Inc.
October 2008
- (Free Research) As businesses have instituted internal, industry, and government mandated regulatory compliance, the need for audit data to prove conformity has also become a necessity. Read this white paper to learn how configuration audit and control provides a single, independent source for enforcing and reporting on a change policy across an organization.
(WHITE PAPER)
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Visibility and Control: Key to Accelerating Your Business
by Tripwire, Inc.
December 2008
- (Free Research) Read this paper to learn how to eliminate all undesired changed within the enterprise by following the steps outlined here.
(WHITE PAPER)
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Jama Contour v2.8
by Jama Software
December 2009
- (Free Research) Scope creep kills innovation. Over $1 trillion is spent each year on R&D, and 60% of the projects fail due to requirements issues. By using requirements management best practices you can achieve 2x higher profits and 6x faster development cycles.
(TRIAL SOFTWARE)
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Staying in Control When Requirements Change: Learn Ways to Keep Schedules and Costs in Line
by IBM
October 2009
- (Free Research) An effective change management process can help you better identify how alterations will affect cost and schedule so you can keep them in control. This paper will explore change management approaches and how you can use IBM Rational® solutions to manage changes to development, system and IT artifacts.
(WHITE PAPER)
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Improving Confidence by Increasing Understanding in Information
by IBM
May 2009
- (Free Research) Building greater confidence in your underlying data is easier said than done. The typical organization is home to a wide variety of fragmented data sources. Organizations with a baseline of data management maturity will get better value from their BI investments. They are also more likely to outperform organizations less mature in data management.
(WHITE PAPER)
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Gartner Videocast-- Lean IT: Innovations in Managing IT Service Quality
by CA
November 2009
- (Free Research) Effective management is critical to addressing IT challenges. In this program, leading experts David Williams of Gartner and Roger Pills of CA break down IT's three key challenges to managing IT complexity: aligning IT to the business, managing costs, and IT maturity.
(VIDEOCAST)
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Bridging the Gap Between Change Activity and Change Management: Real Time Accountability and Change Prevention
by McAfee, Inc.
August 2009
- (Free Research) Check out this paper to learn about McAfee Change Control, an operational-friendly, low-touch and low overhead software that can be deployed on a wide range of hardware platforms. McAfee Change Control provides change control on servers, network devices (including switches, routers and firewalls), and databases.
(ARTICLE)
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Web Content Control: Five Steps to a Successful Implementation
by Untangle, Inc.
October 2009
- (Free Research) Implementing Web Content Control can seem intimidating. It represents the uneasy marriage of network administration and human resource management. With a little forethought, however, it becomes straightforward and very effective. Read this whitepaper for a step-by-step overview of a successful web content control implementation.
(WHITE PAPER)
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Striking a Balance: Controlling E-Discovery by Combining In-House Resources with Outsourced Experts
by FTI Technology
November 2009
- (Free Research) Increasingly, corporations are taking control of their e-discovery process and striking a balance between in-house and outsourced resources. This whitepaper is a best practices guide on the mechanics of effectively and efficiently balancing in-house control with outsourced execution.
(WHITE PAPER)
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Take Control of Your Assets and Take Control of Your Costs
by Numara Software
November 2009
- (Free Research) In this webcast, you will see how you can take control of your IT costs by effectively managing your assets with Numara Asset Management Platform (NAMP). You will learn how NAMP automates your resource-intensive IT asset management challenges so you can improve compliance, improve customer satisfaction, reduce risk, and optimize your investments.
(WEBCAST)
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Practical and Flexible Business Process Automation with Numara FootPrints 9
by Numara Software
February 2009
- (Free Research) In today's economic climate, products that enhance operational efficiency are more essential than ever. By leveraging a single, highly adaptive, centralized system to track and automate multiple business processes, you can maximize productivity, reducing support costs and increasing quality of service across your entire business.
(WEBCAST)
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The 10 Worst Practices for Technical Support and How to Overcome Them
by NTR Global
October 2009
- (Free Research) This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.
(WHITE PAPER)
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Informatica 9. Transform your business. Transform your world.
by Informatica
October 2009
- (Free Research) This webcast will show you how to access and deliver relevant, trusted data to your business to drive competitive advantage. Discover how to get business and IT on the same page, make data quality issues a thing of the past and leverage SOA effectively.
(WEBCAST)
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