Bpo Industry Definition - Outsourcing Guide Results for Bpo Industry Definition
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HCL Insurance BPO Services Transforms Its Mainframe Environment to Reduce Costs by 75% and Improve Service Performance
by Micro Focus, Ltd
October 27, 2009
- (Free Research) Following a Business Process Outsourcing agreement for the administration of Life and Pension products, HCL Insurance BPO Services, undertook a full analysis of the inherited infrastructure. A risk was identified with the third party mainframe used to host its CAPSIL insurance application.
(CASE STUDY)
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Standardize Systems for Audit Readiness and Improved Stability
by Tripwire, Inc.
December 10, 2009
- (Free Research) Sitel, Inc is a global provider of business process outsourcing (BPO). They needed to establish audit readiness and compliance across multiple regulatory standards and at the same time develop multi-tier change and configuration controls. Read this brief paper to learn how Tripwire was able to help Sitel meet all their needs and more.
(CASE STUDY)
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HEALTHsuite® - Claims Processing Software
by RAM Technologies, Inc.
HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.
(ASP & SOFTWARE PRODUCT)
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Getting your requirements right: Collaborate with Stakeholders to Work Smarter
by IBM
May 26, 2009
- (Free Research) This white paper considers the changing focus of the requirements space and how requirements definition differs from requirements management. A business analyst's struggles with defining requirements using common office software and tools are related. Finally, a requirements definition solution is introduced and discussed.
(WHITE PAPER)
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Learning from BPM Leaders: Benefits, Prerequisites and the Impact of Successful BPM Initiatives
by SAP AG
June 05, 2009
- (Free Research) The experiences of BPM leaders have created, for CIOs just beginning the implementation process, a road map to success: improved business and IT communication, an overall refresh of roles and responsibilities and greater process flexibility - those that do BPM right reap the ultimate reward of business innovation: competitive advantage.
(WHITE PAPER)
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Ten steps to better requirements management
by IBM
October 01, 2008
- (Free Research) Requirements definition and management is an activity that has the potential to deliver a high, fast ROI. This white paper explains the characteristics of a good requirement and presents ten steps to better requirements management. Read on to learn how better requirements translate into easier, higher quality projects.
(WHITE PAPER)
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IT Excellence: Achieving Optimised Business Outcomes
by SAP AG
February 01, 2007
- (Free Research) Information technology is ubiquitous in organizations, but what distinguishes top-notch IT from merely adequate IT? Read this article written by the Economist, to learn how leading companies enable IT to perform optimally.
(WHITE PAPER)
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Commodity Coding: Code It or Buy (Too Much of) It
by DataFlux Corporation
November 02, 2009
- (Free Research) This paper will present you with all the information needed to make an educated decision on whether to commodity coding is right for your organization and it will help with choosing the commodity coding that fits your company.
(WHITE PAPER)
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Scale Out Storage Architecture: Reaching for the Cloud
by Forsythe
November 20, 2009
- (Free Research) Organizations concerned about IT budgets, need to be prepared to discuss cloud storage in the near future. The reality is that there are already enterprises using cloud storage effectively. Is it the answer for your organization? It might be--and the intent of this paper is to provide definitions, considerations and insights.
(WHITE PAPER)
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Largest UK Network Solves BIG Problem with Small Solution
by Nexsan Technologies
November 23, 2009
- (Free Research) ITV.com’s IT management sought a future-proofed solution that would improve overall performance and future proof for High Definition editing without increasing the physical storage footprint requirements of their small datacenter. Nexsan was the only company that could deliver the solution they required.
(CASE STUDY)
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IT Governance in an IBM Lotus Software Environment
by Sherpa Software
January 16, 2009
- (Free Research) This document describes concepts and definitions for governance, elements of governance, distinguishing myth from reality, approaches that go beyond "just good enough", control frameworks etc.
(IT BRIEFING)
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CIO Decisions Ezine Vol. 2
by CIO Decisions
September 2008
- (Free Research) Outsourcing is the quest to offload either commodity or very specialized activities, so that staff can focus on work that truly adds value to the business.
(EZINE)
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FACTS® MANAGED CARE SUITE™
by Ebix Health, Inc.
January 2001
- (Free Research) The FACTS MANAGED CARE SUITE provides a full range of reports to help you manage your organization, design plan requirements, and control and monitor costs.
(ARTICLE)
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Presentation Transcript: Inside The Cloud, Key Security Factors When Considering Managed Services
by AT&T Corp
December 2009
- (Free Research) This Presentation Transcript offers an overview of the cloud computing landscape as it relates to information security. Few organizations realize the vast and inherent risks that cloud computing presents, including data exposure, data loss, and a compromised infrastructure.
(PRESENTATION TRANSCRIPT)
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Ten Steps to Better Requirements Management White Paper
by IBM
October 2008
- (Free Research) This white paper explains the characteristics of a good requirement and presents ten steps to better requirements management.
(WHITE PAPER)
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Making Sense of Archiving
by QStar Technologies, Inc.
December 2009
- (Free Research) This videocast gives an in-depth explanation of archiving practices, and explains how various approaches can maximize specific areas of archiving, from eDiscovery optimization to meeting compliance regulations.
(VIDEO)
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Inside the Cloud: Key Security Factors when Considering Managed Services
by AT&T Corp
December 2009
- (Free Research) This video offers an overview of the cloud computing landscape as it relates to information security. Few organizations realize the vast and inherent risks that cloud computing presents, including data exposure, data loss, and a compromised infrastructure. View this video for detailed risk factors and how to secure cloud based services.
(VIDEO)
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Increase Your Returns Using Event-Based Marketing
by Infor CRM
July 2009
- (Free Research) Read this paper to learn how Event-triggered marketing has seen five times the response rate of non-timed mass-marketing campaigns and how your company can take advantage of event-based marketing by using Infor CRM Epiphany Outbound Marketing suite.
(WHITE PAPER)
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Countdown: Top Five Technology Challenges of Role and Entitlement Management
by Guardium
November 2009
- (Free Research) When an organization commits to implementing the technologies and tools to support role and entitlement management, it faces a number of sizable challenges. In this podcast, expert Richard Mackey counts down these organizational, process, and technical challenges that block the successful deployment of role and entitlement management technology.
(PODCAST)
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Webcast: Business-Driven Virtualization: Optimizing Insight and Efficiency in the Dynamic Datacenter
by Hyper9, Inc.
November 2009
- (Free Research) In this webcast, discover how to achieve greater virtualization maturity, from clearer visibility to higher service levels in your VMware environment. Learn how to identify where your company fits in the virtualization maturity model and find virtualization tools that enable optimal IT performance.
(WEBCAST)
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Business Process Lifecycle Management (BPLM) Enabled SAP Implementation
by Atos Origin
November 2009
- (Free Research) In this paper a 20 year veteran in the chemical manufacturing sector provides Best Practices for BPLM enabled SAP implementations.
(WHITE PAPER)
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A Guide to the Value of Reliable Data in Manufacturing
by DataFlux Corporation
November 2009
- (Free Research) This paper examines the impact of unreliable data on manufacturing companies. It then defines the requirements needed to guarantee data reliability in manufacturing and offers a practical approach to creating and governing that data.
(WHITE PAPER)
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Symantec Workspace Profiles
by Symantec
October 2009
- (Free Research) SWP is a new software product from Symantec's Endpoint Virtualization group. SWP separates (virtualizes) the user's profile (user data, settings and personality) from the underlying operating system allowing users to easily roam from device to device, work on two sessions simultaneously, or access their profile in the context...
(SCREENCAST)
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ITIL®,the CMS and You
by BMC Software, Inc
August 2009
- (Free Research) This white paper describes the CMS (configuration management system) as emphasized in ITIL V3, and explores how it differs from a CMDB. Further, it shows how a CMS increases your ability to make better IT decisions that impact business agility, productivity, and quality of service.
(WHITE PAPER)
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Buying Criteria for Disk-to-Disk Solutions
by Data Domain
May 2007
- (Free Research) Disk-to-Disk (D2D) backup has emerged in recent years to become a critical storage component of an enterprises’ data protection environment. Taneja Group has identified a locus of buying criteria that we believe compose the overall simplicity of operation of a D2D solution.
(ANALYST REPORT)
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