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Service Delivery Innovation: Creating Client Value and Enhancing Profitability

by SAP AG

January 01, 2007 - (Free Research) This paper reviews the forces that affect the professional services market today, defines and explains the main pillars of service delivery innovation, and reviews the benefits firms derive from service delivery innovation.

(WHITE PAPER)

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Business Network Transformation: Product and Service Leadership

by SAP America Inc

October 21, 2009 - (Free Research) For manufacturers today, achieving strategic goals requires not only intimately understanding technology and markets but also overcoming higher hurdles that have been exacerbated by trends toward globalization and outsourcing. Read on to learn more about how your company can achieve product and service leadership.

(WHITE PAPER)

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Optimizing Business System Management in a Challenging Global Economy: Delivering Service Quality While Improving IT Efficiency

by Hewlett-Packard Company

May 15, 2009 - (Free Research) This IDC White Paper examines the roles of virtualization and automation in improving operational efficiencies. Delivering end-to-end service visibility across both physical and virtual infrastructures is a key requirement for preventing service outages or failures.

(ANALYST REPORT)

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Optimizing Business Service Management (BSM) in a Challenging Global Economy: Delivering Service Quality While Improving IT Efficiency

by Hewlett-Packard Company

May 25, 2009 - (Free Research) This IDC White Paper examines the roles of virtualization and automation in improving operational efficiencies. Delivering end-to-end service visibility across both physical and virtual infrastructures is a key requirement for preventing service outages or failures.

(WHITE PAPER)

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Essential Guide: Streamline Your Storage Usage: 4 Straightforward Ways to True NAS Management

by Northern Parklife

March 2008 - (Free Research) This White Paper will show how a NAS-based SRM solution can enable administrators to consolidate their NAS "holdings" with advanced quota management, automation in the form of "actionable reporting".

(WHITE PAPER)

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Winning in Today's Environment: Six Imperatives for the Chief Sales Officer

by Oracle Corporation

October 2009 - (Free Research) Download the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization.

(WHITE PAPER)

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User Workspace Management and Desktop Virtualization

by RES Software

September 2009 - (Free Research) The User Workspace Management market is generating increasing attention from IT professionals and analysts. This White Paper provides a brief description of User Workspace Management and its critical importance to desktop virtualization deployments.

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Data Protection for Virtual Server Environments

by Datalink and NetApp

October 2008 - (Free Research) Today's data centers are in the midst of a revolution originating from the move to virtual server architectures powered by solutions such as VMware. Based on Datalink's experience protecting enterprise data centers, this white paper provides practical advice and considerations surrounding backup and recovery of virtual server infrastructures.

(WHITE PAPER)

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IT Economics: CA Infrastructure Management Reduces Operational Costs and Increases IT Efficiency

by CA

July 2009 - (Free Research) This white paper describes the key infrastructure management challenges facing IT managers today. It then discusses how IT teams can improve the economics of infrastructure management by taking advantage of integrated, automated performance analysis and fault isolation technologies.

(WHITE PAPER)

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Best Practices for Data Archiving

by CA

May 2009 - (Free Research) This white paper will discuss what you can do to protect your company's data in case of an unexpected disaster. Having a disaster recovery plan is not only a smart business move, but in some cases it is mandatory for legal and regulatory reasons.

(WHITE PAPER)

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IT Survey Results: Top Priorities Through 2010

by BMC Software, Inc

November 2009 - (Free Research) What will be most important to IT organizations over the next 12 months? It's probably no surprise that cost control or reduction in spending is the key priority. This white paper looks at the near-term activities of the IT organizations surveyed by TechTarget, along with their constraints, issues, motivating factors, and strategies.

(WHITE PAPER)

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Dell Microsoft Windows Server 2008 Hyper-V Reference Architecture

by Dell and Microsoft

December 2008 - (Free Research) This paper proposes several sample virtualization architectures based on Dell's server and storage products. Architectures are divided into three main categories: Small, Medium, and Large. These categories are based on the features and capacity of each product, as well as the complexity of the overall architecture.

(WHITE PAPER)

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Task and Resource Management - Optimizing Your Warehouse Operations with SAP® R/3® TRM

by CDC Global Services - Catalyst

November 2009 - (Free Research) This white paper is designed to give warehouse operations managers and IT managers a useful framework for understanding SAP's Task and Resource Management (TRM) application. It presents an overview of TRM and its unique capabilities and benefits to provide key insight into which organizations will reap the highest value from TRM.

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Help Desk vs. Service Desk: Which One is Right for You

by Numara Software

March 2009 - (Free Research) This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.

(WHITE PAPER)

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Make CRM Work the Way Salespeople Do

by Oracle Corporation

October 2009 - (Free Research) This white paper examines how traditional CRM technologies, while valuable in helping organizations manage customers and revenues, have not really assisted the salesforce do their jobs.

(WHITE PAPER)

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SharePoint Customization Best Practices

by Global Knowledge

December 2008 - (Free Research) This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional "out of the box" customization elements are available.

(WHITE PAPER)

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vSphere: New Features and Benefits

by Global Knowledge

May 2009 - (Free Research) vSphere, VMware's latest release, adds approximately 150 new features to its previous VI3 product! The purpose of this white paper is to highlight the most notable of these features and to discuss the benefits they offer your organization's IT infrastructure.

(WHITE PAPER)

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SharePoint: How It's Leveraged and How It Works

by Global Knowledge

October 2008 - (Free Research) This white paper explains how users, managers, and network administrators view and utilize SharePoint. It also explains how SharePoint works for both SharePoint users and architects.

(WHITE PAPER)

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Five Truths About Enterprise Data Protection

by PGP Corporation

December 2008 - (Free Research) How can your business secure data that is always on the move? Read this paper to learn valuable information for securing your data with an enterprise-wide data encryption strategy.

(WHITE PAPER)

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The Importance of Including Email with Business Continuity Planning

by Iron Mountain Digital

September 2009 - (Free Research) This paper will interest those concerned with creating or implementing email management strategies, as well as managers with responsibility for business continuity processes. It looks at the general approaches available to ensure email continuity and the implications on infrastructure, budget, people and resilience of deploying each strategy.

(WHITE PAPER)

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Securing Loyalty: Insurance Carrier Strategies for Optimizing Agent Retention and Productivity

by CSSI

December 2008 - (Free Research) Today, technology provides tremendous, previously untapped opportunities for a carrier to enhance the experience of channel members and ensures greater productivity. This paper describes the challenges carriers face in the area of loyalty and the ways technology enables carriers to address common agent frustrations in unprecedented ways.

(WHITE PAPER)

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IDC Paper – Services for Virtualization

by IBM

October 2008 - (Free Research) IDC's white paper reviews finds that virtualization can have significant benefits to an organization, like increased utilization, simplified management and reduced energy costs, but it can be a complex undertaking and if not planned correctly, it can hurt instead of help.

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Getting your requirements right: Collaborate with Stakeholders to Work Smarter

by IBM

May 2009 - (Free Research) This white paper considers the changing focus of the requirements space and how requirements definition differs from requirements management. A business analyst's struggles with defining requirements using common office software and tools are related. Finally, a requirements definition solution is introduced and discussed.

(WHITE PAPER)

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Which SAP® Warehouse Management Application is Right For You?

by CDC Global Services - Catalyst

June 2009 - (Free Research) This white paper is designed to give warehouse operations managers and IT managers a useful framework for understanding SAP's newer Warehouse Management (WM) application functionality. It encompasses a look at both the core ERP Central Component (ECC) functionality in addition to the SCM Extended Warehouse Management product.

(WHITE PAPER)

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Business Intelligence - Now More Than Ever

by SAP BusinessObjects

December 2008 - (Free Research) The goal of this white paper is to explain why business intelligence is a sound investment for any IT manager to make, especially now. Budgets are tighter and demands from executives to see immediate results from IT implementations are increasing. This paper outlines the benefits of a BI solution and its impact on a company. Read on to learn more.

(WHITE PAPER)

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